Experience

Farm Credit Financial Partners, Inc.

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Associate Information Security Technician

  • Nov 2011 - Present

  Agawam, MA 2014+ Security project implementation: various projects relating to DAM, WAF, PII, DLP, code review, privileged ID management, automated user administration, vulnerability scanning, penetration testing, etc. 2013-2014 InfoSec technician - primarily focused on user administration across 40+ platforms in a multi-domain environment of ~10,000 combined user/group objects. Other responsibilities include gathering audit data, monitoring user activity and access changes, creating access… Show more 2014+ Security project implementation: various projects relating to DAM, WAF, PII, DLP, code review, privileged ID management, automated user administration, vulnerability scanning, penetration testing, etc. 2013-2014 InfoSec technician - primarily focused on user administration across 40+ platforms in a multi-domain environment of ~10,000 combined user/group objects. Other responsibilities include gathering audit data, monitoring user activity and access changes, creating access controls, troubleshooting security-related issues. Increased knowledge of: SQL, firewall logs, SIEM, network security layers. 2012-2013 - Associate Technical Customer Advocate Helpdesk position - common duties included standard troubleshooting in a mixed Windows PC/iOS tablet environment, explaining issues/solutions, creating knowledge base articles. Supported applications: MSOffice & Outlook 2010, Active Directory 2003, Cisco Webex, AR Remedy, Service Now, Juniper VPN Show less



Denison University

• United States
• Higher Education
• 700 & Above Employee

• Student Tech / Senior Tech

  • Aug 2005 - May 2009

  Tier 1 technical support servicing employee workstations and university computer labs (~1200 machines). Duties: Deploying new systems (imaging them, configuring email clients, registering them on the network), migrating user data (documents, local inbox and mail profiles), maintaining service call and inventory logs, troubleshooting issues with university machines and peripherals (macs, pcs, printers, scanners, projectors, etc), resolving network connectivity problems, testing hard… Show more Tier 1 technical support servicing employee workstations and university computer labs (~1200 machines). Duties: Deploying new systems (imaging them, configuring email clients, registering them on the network), migrating user data (documents, local inbox and mail profiles), maintaining service call and inventory logs, troubleshooting issues with university machines and peripherals (macs, pcs, printers, scanners, projectors, etc), resolving network connectivity problems, testing hard drives or memory for errors, scanning for viruses and spyware, checking boot logs for errors, updating drivers and system files, replacing hardware components, and changing settings for typical office software (word processors, Excel, various web browsers and email clients). Show less