Experience

Benelogic

• Human Resources Services
• 1 - 100 Employee

• System Administrator

  • Sep 2019 - Present

• Jr. Systems Administrator

  • Aug 2018 - Sep 2019



LJT & Associates, Inc.

• System Administrator

  • Jun 2017 - Aug 2018

  • Provide excellent customer service.• Perform a variety of IT administration work to support corporate IT services.• Troubleshoot and resolve technical issues for users. • Independently resolve varying issues using internal and external resources. • Support of software to include Windows 7/8/10 and MS Office. • Administration of User Accounts• Administration of Server Backups.• Administration and maintenance of Verizon mobile phones.• Administration of Patch Management system in order to patch servers and workstations• Utilized Group Policy to harden the security of workstations and servers based upon their use in the company

• IT Intern

  • Aug 2016 - Jun 2017

  -Perform a variety of IT administration work to support corporate IT services such as administering Active Directory User Accounts, Exchange Mailboxes, and Server Backups.-Support and Troubleshoot software which includes Windows 7, 8, and 10 and Microsoft Office-Independently resolve varying issues using internal and external resources-Performing Administration and maintenance of Verizon mobile phones



Helion Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Technician

  • Aug 2015 - Jul 2016

  -Handle technical troubleshooting within an enterprise environment, including System Administrator support for Active Directory environment, managing Group Policies and User Accounts, data migrations and data recoveries -Engage and track Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets -Utilized superior phone etiquette and customer support skills to resolve issues involving Browser related technologies, Microsoft Office, and Windows 7, 8, and 10 -Support remote access for virtual private network connectivity as well as wireless/broadband connectivity -Handle 20+ technical/mission-critical calls daily and consistently meet high service standards



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Supervisor

  • Aug 2011 - Aug 2015

  -Provided world class service by actively listening to customer’s needs and applying tailored solutions to resolve the customer’s problems -Uphold AMC’s high standards and deliver entertaining company-wide programs -Performed basic troubleshooting on projectors -Provided world class service by actively listening to customer’s needs and applying tailored solutions to resolve the customer’s problems -Uphold AMC’s high standards and deliver entertaining company-wide programs -Performed basic troubleshooting on projectors