IT Service Delivery Manager

• Jun 2022 - Present

Technical Supervisor - Product Development Team

• Nov 2021 - Jun 2022

* Supported newly developed agile release trains by coaching new scrum masters, managing analyst resources on cross functional teams, and building out support infrastructure as part of an exclusive pilot for an enterprise wide, foundational shift toward SAFE Agile methodologies at GEICO. * Automated workflows in Azure DevOps via Microsoft Power Automate, significantly reducing backlog refinement overhead for several agile release trains by automating repetitive tasks like user story and task creation, the creation of alerts, and sprint level reporting. * Managed decomposition of legacy processes and data flows into domain driven data elements and functionality in support of domain driven architecture.* Facilitated feature and technical level refinement of enterprise product backlog for GEICOs new state of the art underwriting system with the goal of creating innovative, competitive, tech driven insurance products. Show less

Technical Supervisor - Remote Office Onboarding Team

• Feb 2020 - Nov 2021

* Led a team in charge of implementing enterprise network infrastructures for more than 120 office locations throughout the United States, managing complex projects to onboard new business operations and ensure the availability of technology services.* Managed the procurement, configuration, and distribution of networking and telecommunications equipment valued at more than $3.5 million.* Oversaw all phases of IT implementation and support projects, directing all phases of project lifecycles, including gathering requirements, procuring resources, configuring systems, coordinating vendors, and ensuring that IT solutions function according to business needs via an agile scrum methodology. * Interfaced with project stakeholders to advise on project statuses and coordinate change management, working with internal teams, vendors, and other groups to successfully drive project delivery.* Negotiated contracts and service agreements for managed IT and telecommunications services, achieving optimal pricing and service terms while aligning procured systems and services to operational requirements. Show less

Emerging Leader - Information Technology Track

• Jun 2017 - Feb 2020

* Worked in multiple cross-functional capacities to gain a deep understanding of the company’s business and technical operations and used business knowledge to identify and capitalize on opportunities to implement transformative IT solutions - including holding scrum master, analyst, product owner, and supervisor roles as part of a competitive multi-year IT leadership program.* Drove rapid development of the Geico mobile application by leading the analysis, design, testing, and implementation of innovative microservice technologies.* Developed multiple quality of life improvements for the Telecommunications department, including streamlining equipment ordering processes, establishing an internal self-help community, and managing a mobile support initiative.* Served as Scrum Master for 4 teams, improving speed to market for a new sales API by overhauling Agile project management processes, redesigning project roadmaps with stakeholders, and coaching product owners.* Introduced Azure DevOps and developed new metrics that enabled faster planning and completion of new technology rollouts in GEICOs Underwriting Systems and IT Sales departments. Show less

Student Manager - Student Computing Services - Learning Support

• Aug 2013 - May 2017

* Supervised a team in charge of supporting IT management deliverables, including technical support, computer imaging, software compliance, 3D printing repair, and other technology administration processes.

Peer Teacher

• Jan 2014 - May 2015

* Trained students in best web development practices, developed curriculum, and advised students throughout projects to develop functional web sites. Each student was able to produce a functional website by the end of the semester.

Financial Information Systems Intern

• May 2016 - Aug 2016

* Decreased long-term technology overhead by leading a project to streamline a business-critical financial system; evaluated existing system functionality and introduced improvement that produced greater efficiencies in financial management processes. * Decreased long-term technology overhead by leading a project to streamline a business-critical financial system; evaluated existing system functionality and introduced improvement that produced greater efficiencies in financial management processes.

Information Systems Intern

• Sep 2015 - May 2016

* Developed more than 100 new web pages for clients, completely updating UI/UX and improving site traffic using highly effective SEO techniques; also enhanced advertising effectiveness through AdSense targeting and proper ad campaign positioning. * Developed more than 100 new web pages for clients, completely updating UI/UX and improving site traffic using highly effective SEO techniques; also enhanced advertising effectiveness through AdSense targeting and proper ad campaign positioning.

Supply Chain Information Systems Intern

• May 2015 - Aug 2015

* Improved user experiences and quality of life by working with internal teams utilizing a supply chain application; gathered meaningful feedback regarding application functionality to identify possible changes focused on improving software performance. * Improved user experiences and quality of life by working with internal teams utilizing a supply chain application; gathered meaningful feedback regarding application functionality to identify possible changes focused on improving software performance.

Financial Information Systems Intern

• May 2014 - Aug 2014

* Developed and delivered automated streamlined reporting for investment systems, and also coordinated off-site disaster recovery testing, patching, and implementation. * Developed and delivered automated streamlined reporting for investment systems, and also coordinated off-site disaster recovery testing, patching, and implementation.