Recreation Therapist

• Aug 2022 - Present

Member Experience Lead

• Sep 2021 - May 2022

Member Experience Coordinator

• Mar 2021 - Sep 2021

Customer Success Manager

• Jan 2021 - Mar 2021

Used technical and communication skills to onboard new clients into the Sprwt platform Offered full support to clients for the Sprwt platform Used technical and communication skills to onboard new clients into the Sprwt platform Offered full support to clients for the Sprwt platform

Customer Service Specialist

• Nov 2019 - Mar 2020

● Addressed customer concerns and created viable on-the-fly solutions ● Highlighted merchandise to reduce back-stock ● Assisted in training of new associates ● Addressed customer concerns and created viable on-the-fly solutions ● Highlighted merchandise to reduce back-stock ● Assisted in training of new associates

General Manager

• Jan 2018 - Dec 2019

● Recruited, interviewed, and hired 40+ employees to fill roles in various departments ● Negotiated compensation for all employees ● Developed training programs for four departments to effectively prepare new hires for success ● Brought The Club up to compliance for various codes, including sexual harassment policy ● Developed and implemented company-wide disciplinary policy ● Documented and investigated all reported workplace incidents ● Terminated employees when deemed necessary by company policy ● Wrote Operating Manual for future general managers Show less

Grizzly's Supervisor

• Nov 2018 - Apr 2019

● Assisted in training instruction for hospitality internship program (30+ interns) ● Participated in bi-monthly P&L meetings ● Deescalated customer disputes ● Assisted in training instruction for hospitality internship program (30+ interns) ● Participated in bi-monthly P&L meetings ● Deescalated customer disputes

Unit Supervisor

• May 2017 - Sep 2017

● Evaluated and conducted performance reviews for 15 employees ● Coordinated investigation into sexual harassment allegation; brought incident to a fast, discreet, and satisfactory conclusion ● Mediated conflicts between staff members ● Evaluated and conducted performance reviews for 15 employees ● Coordinated investigation into sexual harassment allegation; brought incident to a fast, discreet, and satisfactory conclusion ● Mediated conflicts between staff members

Teacher Aide

• Nov 2015 - Jun 2017

Assistant Manager

• May 2012 - Sep 2014

● Created work schedules for 20+ lifeguards ● Acted as liaison between staff and management ● Organized staff appreciation events and incentive programs ● Assigned training duties of new lifeguard hires to Head Lifeguard ● Created work schedules for 20+ lifeguards ● Acted as liaison between staff and management ● Organized staff appreciation events and incentive programs ● Assigned training duties of new lifeguard hires to Head Lifeguard

Lifeguard

• Aug 2009 - Sep 2011