Experience

Multrees Investor Services

• United Kingdom
• Financial Services
• 100 - 200 Employee

• System Analyst

  • May 2023 - Present



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Test Environments Analyst, Client Management Systems

  • May 2020 - Oct 2022

  - Responsible for the infrastructure management for a legacy mortgage application software.- Led asset procurement in UNIX, Database, Networking and Firewalls for suitable replacements of legacy products.- Collaboration with SMEs to implement and deliver upgraded infrastructure with minimum impact and downtime to our stakeholders.- Responsible for coordinating downtime of the test environments to facilitate infrastructure upgrades. This also included leading cross-team collaboration and frequent weekend implementations. - Provided general software support, including AWS.- Improved efficiency by procuring standalone software for developers and testers not provided as standard by RBS.- Supported out of the ordinary proof of concept work and procurement of specific infrastructure to support the teams, including procuring standalone software for developers and testers not provided as standard by RBS to drive innovation and efficiency.- Jira admin and owner for the whole GMS and CMS departments Show less

• Test Environment Analyst, Group Morgage Systems

  • Nov 2017 - Apr 2020

  - Created and implemented a front door system for clients to engage with the team to improve communication and improve client experience- Led process improvement which included investigating established workflows and identifying and implementing new processes and opportunities to improving delivery time and delivery quality. - Responsible for team asset management, reporting costs and usage to reduce waste by reducing asset use or remove assets no longer used. This also included securing funding or applying for funding extensions and allocating funding appropriately. - I also assisted on release and configuration support including code checking, branch management, conflict resolution and implementation. Show less

• Apprentice, Morgage Test Environments

  • Oct 2015 - Oct 2017

  Working with three different mortgage systems which all operate independently, where I was responsible for:- Environments Access Management: Creating, managing and auditing access to test environments. - Environment Shakedown: Ensuring the test environments are ready for handover.- Environment Support: Providing knowledge ad technical support to a range of different stakeholders.- Environment Estate Management: Ensuring all assets (servers, databases, VMs, mainframe) are operational, funded and ready for continuous operation. Show less