IT Support Technician

• Sep 2019 - Present

Software QA Analyst

• Nov 2018 - Jul 2019

Web Developer

• Aug 2018 - Oct 2018

GeoNet Medical Response - Group DevelopedReact | HTML | PostgreSQL | Redux | Node | ArcGIS | Auth0 | Twiliohttps://geonetmedicalresponse.comGeoNet Medical Response is an SMS based emergency response system. Users message a virtual number hosted on Twilio that connects to a Node.js server. This server sends and receives messages and based on the SMS content it receives it can initiate an emergecncy alert to the nearest health worker in the event of an emergency. During the registration users provide a What3words address that is geocoded to a latitude and longitude. Users complete a background survey during the registration process which is stored in a database. The information from the database is used to display the applications front end where all registered patients are tracked and emergency alerts are displayed in real time.• A web application for connecting people in hard to reach communities with medical goods and services. It takes in SMS input and displays data in a dashboard.•Developed the server-side SMS chatbot and developed components for frontend using React and ArcGISGitHub Repo: https://github.com/ahart4589/group-projectLive Site: https://geonetmedicalresponse.com Show less

Web Developer

• Jul 2018 - Sep 2018

Zero Waste Shop - Personally DevelopedReact | HTML | PostgreSQL | Redux | Node | Auth0zerowasteshop.alexahart.infoFull stack application of a mock store that allows users to browse products, add and edit cart and checkout using the Stripe api.• Wireframed and designed all aspects of application• Allows users to log in using Auth0 authentication• Used Redux to manage state throughout application• Used mobile first design to make application fully responsive Won first place for "Best CSS/Design" in my cohort.GitHub Repo: https://github.com/ahart4589/zero-waste-shopLive Site: https://zerowasteshop.alexahart.info/ Show less

Information Systems Help Desk Specialist

• Jan 2017 - Mar 2018

• Diagnosed computer errors and provided technical support to over 800 users within the NOLS headquarters and remotely, world-wide.• Mastered command line and performed SQL queries daily.• Learned and applied best practices to maintain high level network security standards.• Troubleshot software, hardware and network issues as well as trained end users on new technologies.• Installed, configured and upgraded software and operating systems.

Wilderness Medicine Programming Logistics Assistant

• Jul 2015 - Jan 2017

• Managed thousands of lines of data on a daily basis to ensure that courses ran properly and without incident.• Created, organized and maintained systems to track data and logistics.•Communicated with Sponsors to coordinate logistical information and planning for courses.

Loan Service Specialist

• Nov 2014 - Jul 2015

• Processed and analyzed lending reports daily. • Organized and audited all consumer loan data. • Monitored member accounts for transfer, payment, and transaction errors • Managed auto loan title work and indirect lending accounts • Advised credit union employees and members on all questions concerning consumer loans • Processed and analyzed lending reports daily. • Organized and audited all consumer loan data. • Monitored member accounts for transfer, payment, and transaction errors • Managed auto loan title work and indirect lending accounts • Advised credit union employees and members on all questions concerning consumer loans

Store Manager

• Jan 2014 - Nov 2014

• Managed small, non-profit Fair Trade shop — including: recruiting volunteers, maintaining inventory, and balancing store income and expenses using Point of Sale • Devised an advertising strategy and managed social media outlets • Created and maintained store website • Educated customers on Fair Trade and the artisans that make Global Crafts' products • Managed small, non-profit Fair Trade shop — including: recruiting volunteers, maintaining inventory, and balancing store income and expenses using Point of Sale • Devised an advertising strategy and managed social media outlets • Created and maintained store website • Educated customers on Fair Trade and the artisans that make Global Crafts' products

Member Service Representative

• Mar 2012 - Dec 2013

• Counseled members on credit and financial awareness • Processed consumer loans beginning to end, including ongoing loan maintenance in Symitar • Assisted members with financial needs; processing transactions, as well as managing payment plans and opening deposit accounts • Counseled members on credit and financial awareness • Processed consumer loans beginning to end, including ongoing loan maintenance in Symitar • Assisted members with financial needs; processing transactions, as well as managing payment plans and opening deposit accounts

Engineering Lab Assistant

• Sep 2010 - Nov 2011

• Assisted students with troubleshooting engineering lab computers and printers • Assisted students with troubleshooting engineering lab computers and printers

Research Intern

• May 2010 - Aug 2010

United States Global Leadership Coalition: a broad-based organization made up of businesses, NGO’s, National Security and foreign policy experts who support a smart power approach of elevating diplomacy and development alongside defense through increases in the US International Affairs Budget. •Researched important US foreign aid organizations and created briefs on the US Foreign Aid Budget and the smart power debate •Helped launch new organization, Veterans for Smart Power, through researching and contacting potential members •Put together daily news brief for USGLC members •Attended US foreign policy and aid hearings and events on behalf of USGLC Show less