Experience

Pet Health Centers at North Shore Animal League America

• United States
• Veterinary Services
• 1 - 100 Employee

• Medical Services Manager

  • May 2019 - Present

• Medical Services Supervisor

  • Jun 2016 - May 2019

• Customer Service Representative Team Lead

  • Jun 2015 - Jun 2016

  Overseeing staff of 21 customer service representatives.Resolving all customer complaints in a professional manner while prioritizing customer satisfactionCoordinating and scheduling treatment of heartworm disease for over 50 caninesMonitoring schedule and flow of appointments through clinicAttending and participating in off-site adoption events

• Customer Service Representative

  • Nov 2014 - Jun 2015

  Answered an average of 50 calls per day and addressing customer inquiriesProvided information, solutions, and suggesting plans of action to customersAttended to client and pet needs



North Shore Animal League America

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Cashier

  • Jan 2014 - Nov 2014

  Accounted for all daily shelter and offsite adoptionsCompiled finance reports in Microsoft Excel pertaining to adoption fees and donationsFilled out deposit slips and daily reports for 4 departments

• Shelter Kennel Associate

  • Oct 2013 - Jan 2014



Nassau Equestrian Center

• Jericho, New York

• Equestrian Lesson Manager

  • May 2012 - Feb 2013

  Implemented and supervising of Equine Summer Camp Program Scheduled lessons and monitoring of riding time for 5 instructors and over 40 clients Designed and provided instruction to students of varying age and experience level in the sport of horseback riding Implemented and supervising of Equine Summer Camp Program Scheduled lessons and monitoring of riding time for 5 instructors and over 40 clients Designed and provided instruction to students of varying age and experience level in the sport of horseback riding



Flynn's Fire Island

• Ocean Bay Park, New York

• Administrative Assistant

  • May 2011 - Sep 2011

  Provided information by answering questions and requests Served as liaison between management and restaurant staff Assisted in the preparation of budget reports Provided information by answering questions and requests Served as liaison between management and restaurant staff Assisted in the preparation of budget reports