Experience

Codebeamer, a PTC Technology

• Germany
• Information Technology & Services
• 1 - 100 Employee

• End User Support Specialist

  • Nov 2022 - Present

  Budapest, Hungary - L2\L3 support - Remote and One Site support mostly for Hungarian users. - Using Service Now ticketing system to track all issues. - Assisting with MacOS, Linux and Windows 10/11 systems - Support of both hardware (laptops, phones, peripherals) and software (for example: Microsoft 365 apps, Google Suite apps)

• Information Technology Administrator

  • Apr 2022 - Present

  Budapest, Hungary - Procurement of IT devices - Support regarding and software and hardware issues that may occure - Tracking of hardware and software - Assisting MacOS, Windows and Linux users. - Working alone as IT admin with all the users within the company 120+ - Notifying users regarding any IT related information or changes within Intland/Codebeamer team.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Service Desk Agent

  • Mar 2021 - Apr 2022

  Budapest, Hungary - Handling calls, emails and chats as L1 support as part of the global service desk team. -Opening tickets for users. -Supporting certain departments on a higher level.



Danubius Hotels

• Hungary
• Hospitality
• 100 - 200 Employee

• Reservations Agent

  • Jun 2019 - Mar 2021

  Budapest, Hungary -Handling reservations via phone and email -Using Opera software for all the bookings -Assisting guests in hungarian, english and german -Working with 11 hotels on a daily basis from Danubius Hotels chain



ROOMbach Hotel Budapest Center

• Hungary
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2016 - Jun 2019

  Budapest, Hungary Firstly I worked at ROOMbach Hotel as a trainee, after two years when I finished some of my studied I have started working there full time. During my job as a receptionist I have managed to earn very good communication skills and also to work in a very good team.