Experience

Kingscliff Beach Hotel
• Australia
• Hospitality
• 1 - 100 Employee
• Restaurant Manager

  • Mar 2021 - Present


Public House Management Group

• Group Events & Reservations Manager

  • Jul 2017 - Mar 2021

  • Assisted customers with special needs or requests • Managing the events and reservations team which includes training, coaching and mentoring • Set up & maintenance of reservations software (ResDiary) and event software (Ivvy) • Serving as the primary, on-site company representative to address guests' concerns and resolve issues with the service experience, bookings and customer satisfaction • Creating new marketing strategies with the goal of generating new opportunities for the sales team • Organising all partner and client events such as dinners and social events for relationship building • Managing the events budget and accountable for final invoice reconciliation, check requests, and expense allocation • Producing and scheduling Social Media strategies as well as brainstorming for food & beverage promotions for venues • Coordinating and running large scale VIP events Show less



Urban Purveyor Group Pty Ltd

• Australia
• Restaurants
• 1 - 100 Employee

• General Manager

  • May 2014 - Jul 2017

  • Delivering business strategies, developing systems and procedures that improve the quality and efficiency of operations • Enhancing the operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service • Responsible for all daily operations to include schedule creation in order to provide the highest customer service • Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits. • Maintaining expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures. • Accountable for budget control, payroll, profit and loss, and general accounting • Trained service staff to enhance customer service and increase profits by suggestive selling techniques Show less



SYDNEY FAST FERRIES

• Ticket Office

  • Apr 2012 - Dec 2013

  • Informed clients of essential travel information to include travel times and transportation connections • Cash handling experience: Managed and reported cash transactions- totalled cash amounts and securely placed totals in safety deposit box • Accurately documented cash amounts and printed reports • Informed clients of essential travel information to include travel times and transportation connections • Cash handling experience: Managed and reported cash transactions- totalled cash amounts and securely placed totals in safety deposit box • Accurately documented cash amounts and printed reports



CABLE & WIRELESS WORLDWIDE- NORWICH, NORFOLK, ENGLAND

• Accounts Manager

  • Mar 2007 - Jul 2012

  • Managed accounts receivable and accounts payable every week • Assisted upper level management with the recruitment, interviewing and hiring of new candidates • Managed key accounts with high-revenue; recognized for outstanding customer service • Designed and maintained efficient process standards and maximize system resources to continue to develop procedures and policy standards to enhance company operations • Communicated and coordinated accounts payable policies, practices, and procedures to company managers, officials, and vendors • Monitored and analysed work to develop efficient procedures and utilization of resources while maintaining a high level of accuracy Show less



TRANSFIEL WORLEY NZ LTD- NEW PLYMOUTH, TARANAKI, NEW ZEALAND

• Quality Assurance Administrator

  • Mar 2006 - Mar 2007

  • Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations • Maintained daily task lists, arranged meeting, and made appointments with individuals on a priority basis, booking cars and conference rooms • Managed and tracked travel/meeting/conference expenses; worked closely with finance and accounting group to ensure spending was aligned and within budget • Performed Quality System Reviews to help ensure that operational departments are prepared for external inspections and audits • Reviewed, approved and monitored the implementation and effectiveness of corrective action plans. • Worked closely with team members to develop recommendations on ways to improve the data capturing process Show less



ASCO TECHNICAL WASTE SERVICES- GREAT YARMOUTH, NORFOLK, ENGLAND

• Operations Assistant

  • Mar 2005 - Jan 2006

  • Dealt with on shore and off shore waste movement • Managing account related duties such as sales and business development • Maintaining customer relationships with clients and those who have special requirements • Allocated and informing six drivers of their daily schedules • Inputted waste movements into database • Produced legal documentation to accompany waste loads • Booked waste into several disposal points across UK • Dealt with on shore and off shore waste movement • Managing account related duties such as sales and business development • Maintaining customer relationships with clients and those who have special requirements • Allocated and informing six drivers of their daily schedules • Inputted waste movements into database • Produced legal documentation to accompany waste loads • Booked waste into several disposal points across UK



MAINZEAL NEW ZEALND, TARANAKI, NEW ZEALAND

• PA to Quantity Surveyor (Temporary Contract)

  • 2006 - 2006

  • Maintained calendar for Directors and VP ensuring appropriate preparation for daily activities: scheduling and meeting coordination, interviews, appointments, events and other similar activities • Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of document • Performed research, responsible for quarterly planning and logistics management and created press kits and media coverage reports • Prepared all company invoicing, research, and investigations on claims Show less



GREAT YARMOUTH POWER LIMITED- GREAT YARMOUTH, NORFOLK, ENGLAND

• Document Controller

  • Sep 2004 - Mar 2005

  • Responsible for all invoicing to and from clients and vendors • Trained project personnel in automation tools and document control procedures. • Handled all hard copy and electronic filing • Responsible for all invoicing to and from clients and vendors • Created power point presentations for executive quarterly reviews with clients/vendors • Filled and distributed all project documentations • Inputting data to the technical register • Updating project indexes and typing project correspondence • Maintaining stationer and office supplies processing orders when required • Scanning documentation and loading it to CD’s for archiving • Booking accommodation and making travel arrangements when needed Show less