Experience

The Bailey Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Manager of Operations

  • Jul 2021 - Present

• Consultant and Client Support Specialist

  • Mar 2021 - Jul 2021

  The Consultant & Client Support Specialist is a critical member of The Bailey Group’s Service Operations team and manages the day-to-day operations of the business, understanding the vision of the organization and using that information to meet and exceed consultant and client needs efficiently, consistently, and effectively. The Consultant & Client Support Specialist will be responsible for managing the details that go into client engagements including pricing, contracting, engagement management, and administrative support.



de Vasco’s Daughters Wedding and Event Design

• Assistant Planner - Customer Relations and Management

  • Oct 2017 - Present



Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• National Sales Team Member Retention Specialist

  • May 2018 - Jun 2020

  Engaged with new hires in National Sales department during their on-boarding and during their first 90 days in role after certified. Learned about their experiences and ensured proper SOP's were being followed. Identified trends in turnover and areas of opportunity to share with National Sales Executive team. Managed Team Member Calibration and Succession process quarterly for National Sales department. Managed the pre-screening of candidates, as well as conducted final interviews prior to providing National Sales department approval to Hiring Managers, General Managers, and Regional Managers.Was a part of Life Time Lifts approval team. Helped employees apply for and answer questions regarding the LT Foundation grant available to eligible employees while furloughed.

• Web Sales Assistant Manager

  • Sep 2017 - Apr 2018

  In addition to all responsibilities as a Senior Web Specialist, I was also in charge of creating team schedules, conducting 1:1’s, implementing any changes in process, etc.

• Senior Web Sales Specialist

  • Feb 2014 - Aug 2017

  Extension of sales teams at each location in designated market. Interacted with prospective members via phone, email and chat channels. Answered questions regarding membership pricing, amenities and programs that we offer. Set reservations for those interested to learn more in person with our sales team in club. Created on-boarding materials for new hires in Web Sales department and assisted in two week training process.



Jefferson High Scool

• Bloomington, Minnesota, United States

• Cheerleading Coach

  • May 2010 - Mar 2015



State Farm

• United States
• Insurance
• 700 & Above Employee

• Office Assistant

  • May 2008 - May 2010

  -Acted as first point of contact for incoming clients - Was responsible for maintaining exceptional customer service per company standards - Managed incoming phone calls and scheduled appointments - Consulted with employees regarding entering data and personal information into computer programs and the organization of internal documents -Filed and organized client records and other office materials -Acted as first point of contact for incoming clients - Was responsible for maintaining exceptional customer service per company standards - Managed incoming phone calls and scheduled appointments - Consulted with employees regarding entering data and personal information into computer programs and the organization of internal documents -Filed and organized client records and other office materials