Alexa Arroyo

Mental Health Front Desk Receptionist at Everyone's Counseling Center
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Orlando

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Credentials

  • Social and Behavioral Research
    CITI Program
    Jun, 2021
    - Oct, 2024

Experience

  • Everyone's Counseling Center
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Mental Health Front Desk Receptionist
      • Oct 2019 - Present

      • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA. • Provide excellent customer service to all patients by knowledgeably answering questions; proactively solving problems; and creating a welcoming environment. • Check-in and check-out patients, and collect personal, medical, and insurance information. • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA. • Provide excellent customer service to all patients by knowledgeably answering questions; proactively solving problems; and creating a welcoming environment. • Check-in and check-out patients, and collect personal, medical, and insurance information.

  • HMSHost
    • Food and Beverage Services
    • 700 & Above Employee
    • Crew Member
      • Aug 2015 - Feb 2020

      • Achieve customers’ satisfaction by providing them their food in a quick timely manner. • Prepare food with precision and with little or no delay to fulfill customers’ expectations. • Assist managers in training and supervising. • Achieve customers’ satisfaction by providing them their food in a quick timely manner. • Prepare food with precision and with little or no delay to fulfill customers’ expectations. • Assist managers in training and supervising.

  • HD Counseling, LLC
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Administrative Assistant
      • Jan 2019 - Aug 2019

      • Assist mental health counselors in various projects including forming support groups and research. • Oversee receptionist area, including greeting clients, scheduling appointments, and working alongside counselors to create a welcoming environment. • Preparing, editing, scanning and faxing documents like letters, reports, and emails • Assist mental health counselors in various projects including forming support groups and research. • Oversee receptionist area, including greeting clients, scheduling appointments, and working alongside counselors to create a welcoming environment. • Preparing, editing, scanning and faxing documents like letters, reports, and emails

  • Gulf Coast Jewish Family and Community Services
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Adoption Specialist Intern
      • May 2017 - Jul 2017

      • Helped the adoption specialists finalize “forever families” through various secretary tasks. • Acquired experience in social work regarding child welfare. • Provided psychoeducation regarding effects of the foster care system on children's emotional health. • Helped the adoption specialists finalize “forever families” through various secretary tasks. • Acquired experience in social work regarding child welfare. • Provided psychoeducation regarding effects of the foster care system on children's emotional health.

Education

  • Stetson University
    Master's degree, Mental Health Counseling/Counselor
    2020 - 2024
  • University of Central Florida
    Bachelor's degree, Psychology
    2017 - 2019
  • Valencia College
    Associate of Arts - AA
    2015 - 2017

Community

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