Experience

NOVELTY LIGHTS

• United States
• Wholesale
• 1 - 100 Employee

• Account Manager

  • Aug 2022 - Present



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Sep 2021 - Sep 2022



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Lancome Sales & Training Executive

  • Jun 2017 - Jan 2021

  Responsible for the management and performance of Lancôme business in northern Florida for 36 retail store locations. Accountable for retail and net sales productivity, inventory management, marketing program execution, budget and resource control, and profitability. Key human resource responsibilities for recruiting, hiring, and staff motivation and development. Responsible for the management and performance of Lancôme business in northern Florida for 36 retail store locations. Accountable for retail and net sales productivity, inventory management, marketing program execution, budget and resource control, and profitability. Key human resource responsibilities for recruiting, hiring, and staff motivation and development.



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Lancôme Counter Lead

  • 2012 - 2017

  Responsible for leading, coaching, and developing a team of sales associates to achieve all sales, customer service, and operational targets, for sales of skincare products for the Preston Hollow Ulta, Dallas, TX. • Set and achieved personal sales goals while supporting team goals.• Consistently ranked #1 in the region and in the top 10 nationwide for sales.

• Prestige Consultant | Associate Manager of People | Associate Manager of Operations

  • 2010 - 2012

  Role included three major areas of responsibility: prestige line, people management, and operations. Responsible for setting and exceeding guests’ expectations for their in-store beauty journey, leading a high performing team of associates for all aspects of store operations including inventory-related processes, merchandise resets, visual ad sets, and pricing compliance, and responsible for top-line sales growth in the mass category and loyalty lifecycle. • Planned, executed, and followed up on marketing, and visual standards, markdowns, load processing, and backroom management to drive sales and meet goals. • Recruited, conducted interviews, executed new hire orientation, and managed performance of cashiers and all store associates, maintaining an average staff of 35. Show less



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Licensed Customer Service Representative

  • 2007 - 2011

  Responsible for supporting and building trust of existing customers delivering exceptional customer service. Identified customers' unique needs within their policy or policies, offering available products. Licensed (20-44) and trained to underwrite and service insurance policies in 20 different states. • Demonstrated strong listening skills to identify customer needs, resulting in greater sales and high levels of customer satisfaction and loyalty. • Built team morale to achieve higher performance from individuals. • Participated in charity events to develop community on behalf of the company. Show less



Lane Bryant

• United States
• Retail
• 700 & Above Employee

• Full-Time Key Holder

  • 2006 - 2007

  Responsible for the day-to-day store operations and accountable for sales, customer service, visual merchandising standards, store operations, and training store personnel. • Increased sales in Cacique division from 28% to 41%. • Led and implemented improved team effort for faster and more effective floorsets and planograms. • Managed up to 15 associates per shift, assigning and monitoring individual associate goals based on store goals, ensuring smooth store operations. • Utilized management skills for customer service and customer reconciliation. • Increased sales through customer credit accounts. Show less