Experience

Duke Cannon Supply Co.

• United States
• Manufacturing
• 1 - 100 Employee

• Account Fulfillment & Logistics Specialist

  • Jun 2022 - Present



Brownstone Distributing

• United States
• Wholesale
• 1 - 100 Employee

• Inside Customer Support

  • Mar 2021 - May 2022

  - Given a raise and more responsibilities after 3 months, and again during yearly reviews. - Receive purchase orders (via phone, email, fax, sales representatives, and walk-ins), enter them into Agility, confirm stock, estimate lead times with vendors, process payment, and provide same-day order confirmation. - Serve the customer by answering questions, investigating errors and complaints, resolving issues, and escalating to other departments if needed. - Handle Returns and Credit Memos - Created a system of recording customer interactions to better understand their needs and facilitate better communication. - Improved the process for how shipments were recorded by the warehouse, removing guesswork and saving the company time and money.



DecksDirect

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Sales

  • Feb 2021 - Mar 2021

  -Answered inbound calls and instant messages from customers wanting to learn more about the company, products, prices, and availability.-Created sales orders and worked with Order Management to ensure the customer's needs were met.-Tracked all sales activities in NetSuite and kept current by updating sales opportunities regularly.

• Assistant Photo Editor

  • Nov 2020 - Feb 2021

  -Utilized Adobe Photoshop to correct blemishes, crop, color correct, and overall edit product photographs.-Evaluated photographs and worked with photography team to get best photographs possible.

• Customer Support Specialist

  • Jun 2020 - Feb 2021

  - Frequently earned positive reviews from customers, turning upset customers into repeat business.- Resolved product problems, order discrepancies, billing issues, shipping delays, and general client concerns.- Checked stock, tracked orders, shipped out replacement products, updated customer profiles, issued Return Merchandise Authorizations, and approved refunds within NetSuite.-Listened to customers, identified needs, and provided creative solutions.



Sign-Zone, LLC.

• United States
• Printing Services
• 1 - 100 Employee

• Entry Level Order Management Associate

  • Feb 2020 - Mar 2020

  (Part of a comany-wide layoff due to the COVID-19 pandemic) -Received customers’ orders (via phone, email, web, and sales representatives), confirmed stock, scheduled shipments, processed payment, and provided same-day order confirmation. -Answered customers’ questions, addressed concerns, clarified order discrepancies, resolved complaints, and adhered to unique customer requirements. -Interpreted complex business documents, including customer purchase orders. (Part of a comany-wide layoff due to the COVID-19 pandemic) -Received customers’ orders (via phone, email, web, and sales representatives), confirmed stock, scheduled shipments, processed payment, and provided same-day order confirmation. -Answered customers’ questions, addressed concerns, clarified order discrepancies, resolved complaints, and adhered to unique customer requirements. -Interpreted complex business documents, including customer purchase orders.



Broadway Car Wash Equipment Company

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Order Processing Director

  • Oct 2018 - Dec 2019

  - Began as Project Manager Administrative Assistant and within 4 months was given a raise and promoted to Order Processing Director. Given another raise during yearly reviews. -Accurately quoted and processed orders, ensuring that all special pricing, terms of payment, and shipping details were properly applied to orders. -Created, proofed, edited, distributed, and organized various paperwork (reports, quotes, orders, project files, forms, contracts, product pricing, special customer pricing structures, etc.). - Maintained and improved international databases that spanned decades through dedicated and continuous research. - 1 of only 3 individuals (others being the President and VP) trusted with decades of order history and customer information within Salesforce. - Proofread and edited typos out of crucial and legally-binding forms that had been there for years prior. -Supported management and sales representatives with day-to-day operations, specifically verifying payment acquisition and project scheduling.



Hotel 200

• Morris, Minnesota, United States

• Housekeeper

  • Jul 2017 - Jul 2018

  -Engaged positively with residents while cleaning their rooms. -Exercised effective time management. -Provided excellent service while operating in a fast-paced setting. -Frequently trained new employees. -Engaged positively with residents while cleaning their rooms. -Exercised effective time management. -Provided excellent service while operating in a fast-paced setting. -Frequently trained new employees.



Willie's Supervalu

• Morris, Minnesota, United States

• Deli Clerk

  • Mar 2016 - Oct 2016

  -Provided professional, friendly, and engaging service in all situations. -Responded to customer inquiries (in-person and via telephone) regarding available products and services. -Prepared orders according to customer preferences, and assisted customers with finding items. -Took inventory and restocked items. -Provided professional, friendly, and engaging service in all situations. -Responded to customer inquiries (in-person and via telephone) regarding available products and services. -Prepared orders according to customer preferences, and assisted customers with finding items. -Took inventory and restocked items.



University of Minnesota Morris

• United States
• Higher Education
• 100 - 200 Employee

• Project and Studio Assistant

  • Nov 2013 - May 2015

  -Assisted art professor with completion and handling of artwork.-Organized still life displays for students.

• Studio Custodian

  • Sep 2013 - May 2014

  -Kept facilities safe and in compliance with state, county and city codes.-Communicated proactively with the supervisor and immediately brought issues to their attention.-Worked independently and demonstrated effective time management.