Alex Zenanda

Digital Content Producer at Victorian Gambling and Casino Control Commission
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • french -

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Brooke Wilson

Alex is a talented digital communications specialist who can transform even the most complex information into meaningful content for a variety of audiences. She is generous with her expertise and will work with diverse stakeholders to understand their needs, audience, subject matter and expectations and collaborate to deliver high quality outcomes. She value-adds to a team’s work and openly helps others build their capabilities and knowledge by sharing her expertise and advice

Daisy Lewis-Toakley

Alex is a fantastic team member and asset to our digital team. In our time together at VCGLR, Alex has been responsible for a huge volume of content on our website. She has independently delivered high-quality results through complex and time sensitive projects. Alex has approached the website through a lens of accessibility and usability and lead a great number of improvements including working with teams to improve, edit and reduce content and duplication, improving the structure of pages to align with digital best practice, and collaborating to write a three year website strategy to target key improvement projects. Alex is also a thoughtful and calming team member and it's been a pleasure to work with her and collaborate on many projects.

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Credentials

  • Serving Customers Using Social Media
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Business Management
    -

Experience

    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Digital Content Producer
      • Jan 2022 - Present

      Improving usability and accessibility of the public facing Drupal website, using Google Analytics and Monsido insights. Driving traffic to website through social media. Content audit for new website with the decoupling of Liquor and Gambling Regulation. Improving usability and accessibility of the public facing Drupal website, using Google Analytics and Monsido insights. Driving traffic to website through social media. Content audit for new website with the decoupling of Liquor and Gambling Regulation.

    • Australia
    • Advertising Services
    • Director
      • Jan 2008 - Present

      Delivering online content communication strategies and solutions to medium and corporate businesses. Delivering online content communication strategies and solutions to medium and corporate businesses.

    • Digital Content Producer
      • May 2019 - Present

      New brand look and feel VCGLR development and deployment August 2020. UAT testing for improved search function, Drupal CMS, personalisation of content for licence type holders, launch and monitor of improved RSA refersher site, Hotjar, Monsdio, Google analytics. New brand look and feel VCGLR development and deployment August 2020. UAT testing for improved search function, Drupal CMS, personalisation of content for licence type holders, launch and monitor of improved RSA refersher site, Hotjar, Monsdio, Google analytics.

    • Australia
    • Advertising Services
    • 100 - 200 Employee
    • Content Specialist
      • Nov 2018 - Apr 2019

      ANZ Global Digital Content Migration in AEM - Adobe Experience Manager. ANZ Global Digital Content Migration in AEM - Adobe Experience Manager.

    • Australia
    • Utilities
    • 700 & Above Employee
    • Retail Digital Content Author
      • Feb 2018 - Sep 2018

      Origin Energy rebrand, first in 18 years! Campaigns: Maximiser, One Low Rate, Solar Boost, Solar Boost Plus, Rate Freeze, Solar Easy, My Choice, winback campaigns, EVs, Origin Way Of Work (OWOW),Solar Life, Smart Home HQ. Other key events and methods: A/B split testing,above and below the line campaigns, Mobile First strategy, 2018 hackathon, UX, SEO, personalised content by geolocation and customer segmentation. Origin Energy rebrand, first in 18 years! Campaigns: Maximiser, One Low Rate, Solar Boost, Solar Boost Plus, Rate Freeze, Solar Easy, My Choice, winback campaigns, EVs, Origin Way Of Work (OWOW),Solar Life, Smart Home HQ. Other key events and methods: A/B split testing,above and below the line campaigns, Mobile First strategy, 2018 hackathon, UX, SEO, personalised content by geolocation and customer segmentation.

    • Education Management
    • 100 - 200 Employee
    • Senior Content Writer
      • May 2015 - Jun 2017

      Making Education Awesome! Creating a new look and feel Diploma level education that's engaging, educational and helpful for students with a range of learning requirements. Diplomas include: Travel and Tourism Business Leadership and Management Human Resources Over 20 Executive Short Courses Operational Planning Time Management Dynamite Sales Making Education Awesome! Creating a new look and feel Diploma level education that's engaging, educational and helpful for students with a range of learning requirements. Diplomas include: Travel and Tourism Business Leadership and Management Human Resources Over 20 Executive Short Courses Operational Planning Time Management Dynamite Sales

    • Freelance Senior Copywriter
      • 2017 - 2017

      Marketing and Point of Sale Brochures for Milan 'Host Milano' European Coffee Trip Festival, Milan. Marketing and Point of Sales for Sydney Fine Food Festival. Feature articles and press release for Cafe Culture and Industry magazines. Marketing and Point of Sale Brochures for Milan 'Host Milano' European Coffee Trip Festival, Milan. Marketing and Point of Sales for Sydney Fine Food Festival. Feature articles and press release for Cafe Culture and Industry magazines.

    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Senior Content Writer
      • 2016 - 2017

      Launch of CareerOne Recruitment Partner Training. Disrupting Recruitment - for good! Development of 2 powerful days of dynamic and intensive training to educate and support new Recruitment Partners into a new recruitment solution. Aimed at disrupting the Recruitment Industry with smarter technology and more human focused approach to Recruitment in Australia. Empowering Australian Businesses to utilise smart, cost-effective recruitment solutions. Includes best practice in sales, recruitment and training.

    • Australia
    • Public Policy Offices
    • 700 & Above Employee
    • Senior Content Writer
      • 2016 - 2017

      Turned Aboriginal Victoria into a dynamic and engaging resource hub for four key categories: Policy, Community Engagement, Treaty and Heritage. Find out everything you need to know about Welcome to Country, Registered Aboriginal Parties, information for Planners and Developers, the Honour Roll and key content for Education and statistics and results on Closing the Gap. Turned Aboriginal Victoria into a dynamic and engaging resource hub for four key categories: Policy, Community Engagement, Treaty and Heritage. Find out everything you need to know about Welcome to Country, Registered Aboriginal Parties, information for Planners and Developers, the Honour Roll and key content for Education and statistics and results on Closing the Gap.

    • Senior Content Writer
      • 2016 - 2017

    • Professional Training and Coaching
    • 1 - 100 Employee
    • Senior Content Writer
      • Jan 2016 - Sep 2016

      Development of Content for 20 Executive Short Courses, including: Time Management Stress Management Operational Planning Finance and Budgeting Managing Difficult Personalities Executive Sales Networking Develping High Performance Teams Risk Management Leadership and Management Social Media Management Coaching and Mentoring Development of Content for 20 Executive Short Courses, including: Time Management Stress Management Operational Planning Finance and Budgeting Managing Difficult Personalities Executive Sales Networking Develping High Performance Teams Risk Management Leadership and Management Social Media Management Coaching and Mentoring

    • Australia
    • Higher Education
    • 1 - 100 Employee
    • Senior Content Writer
      • Jan 2016 - Aug 2016

      Learning and Development - L&D Development of Diploma Level Education for Travel and Tourism and Hospitality, with emphasis on Experiential Learning in Tasmania. Learning and Development - L&D Development of Diploma Level Education for Travel and Tourism and Hospitality, with emphasis on Experiential Learning in Tasmania.

    • Spectator Sports
    • 1 - 100 Employee
    • Senior Content Developer
      • 2016 - 2016

    • Digital Content Manager
      • May 2015 - Dec 2015

      Development and launch of The Rising Star Program. A coaching program to help people make the successful career transitions. Understand how to utilise self determination and self-knowledge for the best educational and career outcomes. 20 online modules, delivered by a coach/mentor to meet and assist people to find more satisfaction and fulfilment and values alignment on their career journey. Development and launch of The Rising Star Program. A coaching program to help people make the successful career transitions. Understand how to utilise self determination and self-knowledge for the best educational and career outcomes. 20 online modules, delivered by a coach/mentor to meet and assist people to find more satisfaction and fulfilment and values alignment on their career journey.

    • United States
    • 1 - 100 Employee
    • Freelance Senior Copywriter
      • 2015 - 2015

      600 product Advertisements for new Click and Collect service. 600 product Advertisements for new Click and Collect service.

    • Australia
    • Manufacturing
    • 700 & Above Employee
    • Freelance Senior Copywriter
      • 2015 - 2015

    • Australia
    • Retail
    • 200 - 300 Employee
    • Freelance Senior Copywriter
      • Aug 2014 - Dec 2014

      RETAIL ZOO Global Food Franchises - BOOST JUICE, SALSAS' FRESH MEX, CIBO ESPRESSO, Advertising, Website Content & Print Ads for BRW & Australian Business magazines. RETAIL ZOO Global Food Franchises - BOOST JUICE, SALSAS' FRESH MEX, CIBO ESPRESSO, Advertising, Website Content & Print Ads for BRW & Australian Business magazines.

    • Freelance Senior Copywriter
      • Aug 2014 - Dec 2014

      Brand building, B2B marketing, advertising . The fresh mex wave hits Australia ! New brand story for launch of new Salsa's look& feel. Brand building, B2B marketing, advertising . The fresh mex wave hits Australia ! New brand story for launch of new Salsa's look& feel.

    • Senior Copywriter
      • Aug 2014 - Dec 2014

      Brand creation & development of launch marketing collateral. Brand creation & development of launch marketing collateral.

    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Freelance Senior Copywriter
      • 2014 - 2014

      Boost Juice is one of our favourite Australian born brands. Since 2000 this Juicy Business has hit 12 new countries. With superior business systems ready-made to be rolled out and enjoyed in each country, Boost Juice has required a brand refresh to appeal to an International Market of consumers and investors. Boost Juice is one of our favourite Australian born brands. Since 2000 this Juicy Business has hit 12 new countries. With superior business systems ready-made to be rolled out and enjoyed in each country, Boost Juice has required a brand refresh to appeal to an International Market of consumers and investors.

    • Senior Copywriter
      • 2014 - 2014

      Within the competitive cosmeceutical skincare category, LAPURETE has a range of products designed to delay the ageing process. Press Release for TODAY TONIGHT Feature articles for press releases - International and for Australian market Communications to Skin Buyers Within the competitive cosmeceutical skincare category, LAPURETE has a range of products designed to delay the ageing process. Press Release for TODAY TONIGHT Feature articles for press releases - International and for Australian market Communications to Skin Buyers

    • Australia
    • Retail
    • 700 & Above Employee
    • Senior Copywriter and UX Writer
      • Jun 2012 - Jan 2013

      Officeworks has been re-branding - to be more helpful, more aspirational and even more community minded. Print & Copy online required a re-design to make it simpler to understand, easier to use, with clearer options for customising your print order. Using Agile Methodogies, we designed the site architecture, productised this complex service and created content for users to have a seamless online experience. This now entitles each user to choosing and customising their print order and receiving a prompt guaranteed delivery. Working with an online producer and a UX product designer, we completed the Print & Copy online project in record time: 4 months – 14 months ahead of proposed time-frame. Metric results: 900% increase in sales from launch NOV 2012 - ongoing. Print & Copy are now regular contributors to the Office Space, Officeworks new blog. Big ideas at the lowest prices!

    • Freelance Senior Copywriter
      • 2013 - 2013

    • Oil and Gas
    • 1 - 100 Employee
    • Freelance Senior Copywriter
      • 2013 - 2013

    • Senior Copywriter
      • 2013 - 2013

      Cosmeceuticals - Australia Launch of 'The V-Effect' - non-invasive procedure. Marketing collateral for Australian market. Cosmeceuticals - Australia Launch of 'The V-Effect' - non-invasive procedure. Marketing collateral for Australian market.

    • Freelance Senior Copywriter
      • 2013 - 2013

    • Nigeria
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Senior Content Writer
      • 2013 - 2013

    • Freelance Senior Copywriter
      • 2012 - 2012

      Geocrete Polished Concrete Website and 15 page Brochure for Architects. Creation of GEOSHINE - trademarked process and content. Geocrete Polished Concrete Website and 15 page Brochure for Architects. Creation of GEOSHINE - trademarked process and content.

    • Senior Copywriter and Brand Strategist
      • Mar 2011 - Aug 2011

      AMANTI re-brand for local Australian and overseas Chinese market. Business to business marketing - print and online media, business to consumer marketing, merchandising, equipment sales and equipment business to business offers. Industry newsletters, magazine advertisements and point of sale brochures. AMANTI Coffee has been importing and roasting coffee for over 2 decades now. The brand was getting old and required refreshing for a new market of Baristas, cafe owners and a new market of coffee drinkers.

    • Brand Director and Content Director
      • 2011 - 2011

      Content on all Aboriginal 40 artists in gallery - history, mediums and stories of work. Website. You-Tube script, shoot and final production. Content on all Aboriginal 40 artists in gallery - history, mediums and stories of work. Website. You-Tube script, shoot and final production.

    • Senior Copywriter
      • 2011 - 2011

      Press relesases for Today Tonight. Feature Articles for cosmeceuticals. B2B marketing to skin buyers in pharmacies. Press relesases for Today Tonight. Feature Articles for cosmeceuticals. B2B marketing to skin buyers in pharmacies.

    • Australia
    • Travel Arrangements
    • 700 & Above Employee
    • Copywriter
      • 2010 - 2010

      Travel and Tourism website, brochure and marketing copywriting. Travel and Tourism website, brochure and marketing copywriting.

    • Australia
    • Non-profit Organizations
    • 200 - 300 Employee
    • Freelance Senior Copywriter
      • 2009 - 2009

      Give a Goat Campaign. I designed this idea: when you buy a small gift under the give a goat campaign it contributes to buying a goat for a woman in Malawi. 1 goat = fresh milk. A small herd of goats can generate income for schooling, access to fresh water and more. Give a Goat Campaign. I designed this idea: when you buy a small gift under the give a goat campaign it contributes to buying a goat for a woman in Malawi. 1 goat = fresh milk. A small herd of goats can generate income for schooling, access to fresh water and more.

    • Copywriter
      • 2007 - 2007

      Jewish Advertorial - Articles, advertorials and Q&A. Print. Jewish Advertorial - Articles, advertorials and Q&A. Print.

    • Accounts Director
      • 2006 - 2007

      Accounts Director - Business World Corporation. Wining and Dining is THE BI-ANNUAL RESTAURANT GUIDE BOOK for foreigners in Tokyo. This guide offers visitors and ex-pats the low-down on what's hot in Tokyo for eating out. Available in Gaijin districts, it is also available in the Chambers of Commerce, United Airlines, Diplomat quarters and National Embassies. Accounts Director - Business World Corporation. Wining and Dining is THE BI-ANNUAL RESTAURANT GUIDE BOOK for foreigners in Tokyo. This guide offers visitors and ex-pats the low-down on what's hot in Tokyo for eating out. Available in Gaijin districts, it is also available in the Chambers of Commerce, United Airlines, Diplomat quarters and National Embassies.

Education

  • RMIT Online
    Content and Social Media Marketing, Marketing/Marketing Management, General
    2023 - 2023
  • RMIT University
    Certificate 4 Business, Business Administration and Management, General
    -
  • Sydney University
    Bachelor of Arts (B.A.), Fine Art History and Asian History
    -

Community

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