Principal Consultant, OTCi

• Aug 2021 - Present

International Training Professional

• Aug 2016 - Jul 2021

• Conducts WSQ training programs (service, operation and leadership modules) with effective adult learning training methods • Delivered soft skills training for international clients in Vietnam, Delhi, Hong Kong and Tokyo with significant increase in guests' feedback • Designs and develops training programmes according to clients' learning gaps • Contributed to the transformation of corporate employees and applying knowledge learnt • Lead and manage a team of full time/adjunct trainers to achieve 100% learning outcome of participants Show less

Paddock Club Assistant Manager

• Aug 2018 - Sep 2018

• Responsible for effective operations and increased attendance (second highest of event history) of the Paddock Club • Ensure logistics are smooth for the arrival and departure, and the guest experience at Paddock Club’s restaurants, bars and activity areas. • Formulate and conducted staff training and briefing sessions in line with Paddock Club’s operating requirements • Coaching and mentoring customer service officers. Empowers them to perform at their highest potential and motivated to return for the subsequent event. Show less

Education Professional

• Mar 2014 - Aug 2016

• Lecturing and sharing of industry knowledge with young learners with a high passing rate of 95% • Enrich students learning experience by organising industry learning journeys • Building industry employers relationships for On-Job-Training for students and ensuring 100% internship placements • Lecturing and sharing of industry knowledge with young learners with a high passing rate of 95% • Enrich students learning experience by organising industry learning journeys • Building industry employers relationships for On-Job-Training for students and ensuring 100% internship placements

Training Executive

• Sep 2013 - Feb 2014

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires. • Develop new training programs / manuals, multimedia visual aids, and other educational materials, particularly for soft skills (customer service). • Prompt and regular follow-ups on training programs delivered to evaluate training effectiveness. • Evaluate the effectiveness of existing training programs and provide recommendations for improvement. • Motivate staff to continually meet our service quality standards and deliver service excellence. Show less

International Flight Attendant

• Sep 2007 - Aug 2013

• Top 5% performer for FY2010 & FY2011 • Creating personalized service to ensure customers’ satisfaction • Best Airline & Cabin Crew awarded by Skytrax in 2010 • Top 5% performer for FY2010 & FY2011 • Creating personalized service to ensure customers’ satisfaction • Best Airline & Cabin Crew awarded by Skytrax in 2010