Vendor Relations Analyst

• Jan 2023 - Present

Junior Logistics Analyst

• Aug 2022 - Dec 2022

▪ Manage an assigned set of customer accounts from order entry, inquiries to any other related duties that will achieve customer service satisfaction ▪ Processing orders received via phone, email and EDI ▪ Creation, implementation, and maintenance of process documentation ▪ Manage 3rd Party warehouse inventory (VMI) ▪ Gathering requirements and formulating business KPI's ▪ Responding to internal/external customers, such as sales and other department inquiries and requests in a professional and timely manner ▪ Review daily error reports and action as needed. ie: open orders, pricing discrepancies, shorts, or failed/missing EDI orders ▪ Assist with customs processing & packing of stocked or sample products for US exports ▪ Manage OS&Ds – providing dispositions, notifying appropriate parties, overall investigation, to requesting credits and claims to be processed through Finance department. ▪ Booking appointments for internal and external courier deliveries utilizing TMS ▪ Assist and/or to provide back for logistics administrative functions such as scanning, filing or data entry Show less

Supply Chain Analyst

• Jul 2018 - Jun 2022

▪ Resolved day to day issues and maintained ERP knowledge ▪ Facilitated change management allowing for process improvement ▪ Created, published, and maintained process documentation ▪ Provided on and off-site training for staff across a range of departments and processes ▪ Utilized in-depth data analysis to aid in decision making of compliance, order management, inventory management, data governance, and other analysis as required ▪ Creation of ad hoc reports ▪ Core supply chain functions including order processing, invoicing, backorder management, inventory management, and contract management ▪ Sourced product for special orders requests and urgent backorders ▪ PPE management and ministry/governmental reporting Show less

Co-op Student - Planning Department

• May 2017 - Dec 2017

▪ Collaborated with production planners on a shifting basis ▪ Updated and prioritized production schedule to meet the customer demand ▪ Distributed the backorder reports to appropriate stakeholders ▪ Introductory use of MRP/ERP software ▪ Resolving discrepancies in inventory ▪ Participated in annual inventory count/reconciliation ▪ Collaborated with production planners on a shifting basis ▪ Updated and prioritized production schedule to meet the customer demand ▪ Distributed the backorder reports to appropriate stakeholders ▪ Introductory use of MRP/ERP software ▪ Resolving discrepancies in inventory ▪ Participated in annual inventory count/reconciliation