Experience

Sugar Bowl Resort

• United States
• Travel Arrangements
• 1 - 100 Employee

• Systems Programmer

  • 2021 - Present

  Norden, California, United States SQL Database administrator and data analyst. Microsoft Active Directory & Exchange Administrator. Administrator of RTP (point-of-sale and customer management system) including product administration, e-commerce configuration, user management, hardware, and custom SQL reports. Organized with other department management on creating new documentation and training for their staff. Trained management and executive staff on reporting and backend operations of RTP. Collaborated with executives on… Show more SQL Database administrator and data analyst. Microsoft Active Directory & Exchange Administrator. Administrator of RTP (point-of-sale and customer management system) including product administration, e-commerce configuration, user management, hardware, and custom SQL reports. Organized with other department management on creating new documentation and training for their staff. Trained management and executive staff on reporting and backend operations of RTP. Collaborated with executives on creating new policies and procedures for streamlining annual processes. Coordinated with IT manager on creating integrations between Power Automate and SQL for COVID and HR-related processes. Partnered with marketing executive to implement new marketing tactics and processes for customer retention and new customer acquisition. Managed and trained seasonal employees.

• IT Technician

  • Dec 2017 - Oct 2022

  Norden, CA SQL Database administrator and data analyst. Microsoft Active Directory & Exchange Administrator. Administrator of RTP (our point-of-sale system) including product administration, e-commerce configuration, user management, hardware, and custom SQL reports. Assisted in developing and maintaining a security phishing campaign. Assisted in recovery from cyber breach. Collaborated with executives on product planning. Implemented an e-commerce platform through Aspenware. Maintained Ubiquiti access… Show more SQL Database administrator and data analyst. Microsoft Active Directory & Exchange Administrator. Administrator of RTP (our point-of-sale system) including product administration, e-commerce configuration, user management, hardware, and custom SQL reports. Assisted in developing and maintaining a security phishing campaign. Assisted in recovery from cyber breach. Collaborated with executives on product planning. Implemented an e-commerce platform through Aspenware. Maintained Ubiquiti access points through Unifi including mesh, point-to-point, and omnidirectional APs. Managed and trained seasonal employees.



Caravan Health

• Help Desk Specialist

  • Nov 2015 - 2017

  Truckee Our mission is to collaboratively facilitate implementation of innovative healthcare models supporting quality, cost-effectiveness, and health promotion for the improvement of the well-being of community health systems. Vision The vision of the Caravan Health is to be the national leader of the transformation of community healthcare systems from fee-based to value-based care by creating an affordable, replicable framework that results in improved health for our communities, at… Show more Our mission is to collaboratively facilitate implementation of innovative healthcare models supporting quality, cost-effectiveness, and health promotion for the improvement of the well-being of community health systems. Vision The vision of the Caravan Health is to be the national leader of the transformation of community healthcare systems from fee-based to value-based care by creating an affordable, replicable framework that results in improved health for our communities, at the lowest possible cost, and strengthens and preserves local access to care. We are working toward these goals by forming a national network of community healthcare providers that benefit collectively from the Medicare Shared Savings Program. Members of the network will achieve savings through care coordination and healthcare technologies. By strategically using technology, process improvement, patient engagement, and informatics, we can improve access, reduce costs, and prepare the community health system for new reimbursement models based on wellness and health. As an IT Help Desk Technician I help support our mission and vision by being the front line for all Help Desk Inquiries whether they be internal or external. That includes local and remote new user setups, maintaining our LMS(Learning Management System), remote troubleshooting of software and system, and creating and abiding HIPAA Compliance policies. Show less



National Rural Accountable Care Organization

• IT Consultant

  • Dec 2014 - Nov 2015

  Truckee As an IT consultant for National Rural Accountable Care Organization I assisted them in deploying kiosk enabled tablets in order to collect patient satisfaction data for their participants, worked through an RFI(request for Information) process with CMS/HPMS to create new ACOs(Accountable Care Organizations), and helped to create and refine different means of dealing with data collection.



Sugar Bowl Resort

• United States
• Travel Arrangements
• 1 - 100 Employee

• IT Technician

  • Oct 2012 - Oct 2014

  While working at Sugar Bowl I provided general support for users, hardware, and software at the point of sale and office workstations; documentation of client computer software and hardware problems. I also provide training, documentation, and support to users across the company for various aspects of computer use as well as support for our Siemens HiPath 3000 phone system and CallWare voicemail system, outdoor wireless network, camera hardware, and wireless handheld scanners for lift access… Show more While working at Sugar Bowl I provided general support for users, hardware, and software at the point of sale and office workstations; documentation of client computer software and hardware problems. I also provide training, documentation, and support to users across the company for various aspects of computer use as well as support for our Siemens HiPath 3000 phone system and CallWare voicemail system, outdoor wireless network, camera hardware, and wireless handheld scanners for lift access control. Show less