Experience

Citizens Disability

• United States
• Consumer Services
• 100 - 200 Employee

• Client Services Analyst

  • Apr 2015 - Present

  Answer high volume of calls from clients with unique necessities related to the filing, processing, and receipt of Social Security Disability Insurance claims and SSI benefits. Handle clients in various stages of this process, including appeals and initial benefits requests. Authorized to maintain correspondence on clients behalf with the Social Security Administration, DDS, and ODAR, and do so on a daily basis as necessary to facilitate and maintain each claim. Answer high volume of calls from clients with unique necessities related to the filing, processing, and receipt of Social Security Disability Insurance claims and SSI benefits. Handle clients in various stages of this process, including appeals and initial benefits requests. Authorized to maintain correspondence on clients behalf with the Social Security Administration, DDS, and ODAR, and do so on a daily basis as necessary to facilitate and maintain each claim.



Tyco SimplexGrinnell

• Ireland
• Security and Investigations
• 700 & Above Employee

• Contract Administrator

  • Jan 2015 - Mar 2015

  • Utilizing company approved documentation, input all pertinent information necessary for monitoring new accounts. May require contact with District offices/SRC and/or Customers to obtain missing information. • Process Change Form requests making modifications to existing accounts. • Ability to perform TrueInsight Operations. • Provide application assistance, including maintaining database tables as they relate to Data Entry. • Track and maintain Central Station dispatching permits and jurisdictional dispatch information. • Provide limited technical assistance to Technicians, including troubleshooting communication equipment and identifying problem accounts. • Identify trouble issues with contracts and/or accounts, and then work to a resolution. • Work with Tyco IS daily on issues that may need to be addressed. • Receive calls from District Office/SRC personnel and/or Customers assisting them with account related issues. • Work on basic projects assigned within Business Unit when needed • Ability to perform all duties in Answering Service I position as needed. •Proficiency using Oracle and Ace database systems as well as Microsoft Office products Show less