Experience

Peninsula Papagayo

• Costa Rica
• Real Estate
• 1 - 100 Employee

• General Manager Clubhouse at Prieta Beach and Marina Center

  • Jul 2017 - Present

  • Active member in the remodeling and re-opening phase of Prieta Beach Club, Marina Suites , Marina Gourmet Market and Dive Bar. • Optimizing productivity and Team member development. • Budgetary and P&L Control. • Controlling schedules of all operating teams in order to maximize productivity and optimize payroll. • Active in accounting, costing and revenue analysis of the department. • Supervision of control and maintenance of all new FF&E. • Focus on re-establishing Prieta Beach Club, Marina Suites, Dive Bar and Marina Gourmet Market as active assets for the entire Peninsula experience. • Work together with Four Seasons Costa Rica , Exclusive Resorts, and Hyatt Andaz property in order to create a unique and memorable complex experience. Show less



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Food And Beverage Manager

  • Dec 2013 - Jun 2017

  Reports directly to Hotel Manager.Achievements 2016:Ranked Nr.2 of 216 Westin properties in Overall Restaurant ExperienceRanked Nr.6 of 216 Westin properties in Overall RoomService ExperienceRanked Nr.4 of 216 Westin properties in Overall Bar ExperienceOver 835.000 covers served in 2016Achievements 2015:Ranked Nr.3 of 207 Westin properties in Overall Restaurant ExperienceRanked Nr.3 of 207 Westin properties in Overall RoomService ExperienceRanked Nr.4 of 207 Westin properties in Overall Bar ExperienceOver 820.000 covers served in 2015Awards 2013:• Top 5 Resorts Central & South America - WORLD´S BEST HOTELS FOR FAMILIES | US Travel Leisure Magazine 2013.• Top 15 Best Resorts Central & South America - READER´S CHOICE AWARDS Conde Nast Traveler Magazine 2013.• Top 25 Hotels in Central America - TRAVELERS´CHOICE 2013 | Trip Advisor. • Mexico & Central America's Leading All Inclusive Resort | World´s Travel Awards 2013.• Best Exotic Escape & Best Golf Getaway - MEMBER FAVORITE RESORT 2013 | Starwood Preferred Guest (SPG). Show less

• Assistant Food and Beverage Director

  • Sep 2011 - Dec 2013

  - Rebranding the very first All Inclusive property for Starwood Hotels & Resorts Worldwide- Supervises daily F&B operation (8 Restaurants / 5 Bars) & Beach Club.- Active in staff trainings, supervisions, quality-control checks and staff hiring.- Active in complete overhaul of food and beverage offerings and menus.- Assisting in renovation of all Bars and Restaurants.Achievements 2012:• Highest GEI of all Westin Resorts in Central & South America• Highest Tripadvisor Scores of all Westin Resorts in Central & South America• HACCP increase from 65% to 85%• Highest GEI in our property Awards 2012: • Golden Apple• Top 15 Resorts in Central & South America by Condé Nast Traveler• Leading Family Resort Mexico and Central America by World Travel Awards• Top 20 worldwide hotels & resorts of Westin Brand Show less



Tamanaco InterContinental Caracas, Venezuela

• Acting Food and Beverage / Banquets Manager

  • Mar 2011 - Aug 2011

  - Management of all F&B operations.- Optimizing productivity and Team member development.- Controlling schedules of restaurants, kitchen and banquets to optimize payroll.- Active in accounting, costing and revenue analysis of the department.- Supervision of control and maintenance of new banquets rooms and equipment.- Implementation of Food Festivals for F&B operations.Achievements:• Guest Satisfaction increase from 70% to 83%• F&B profit increase from 16.5% to 27.5%• Optimizing F&B cost from 36% to 30% Show less

• Assistant Food and Beverage Manager

  • Feb 2010 - Aug 2011

  - Supervises daily F&B operations in the Hotels Outlets and Bars - Manager in charge of the department when the F&B Director is not present.- Active in staff trainings, supervisions and random checks and staff hiring.- Active in accounting, costing and revenue analysis of the department.



Vail Marriott Mountain Resort & Spa, USA

• Front Desk Agent

  • Nov 2008 - Nov 2009

  - Operated daily Check-in and Check-out procedures - Responsible for AYS operations. ( Phone operations and PBX board) - Active in payments, reservation requests and transactions - Assisted Concierge during daily operations and guest services - Operated daily Check-in and Check-out procedures - Responsible for AYS operations. ( Phone operations and PBX board) - Active in payments, reservation requests and transactions - Assisted Concierge during daily operations and guest services