Experience

MTC Recruitment

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Permanent Recruitment Consultant

  • Oct 2022 - Present



yourtown

• Australia
• Individual and Family Services
• 300 - 400 Employee

• JOB PLACEMENT CONSULTANT

  • Sep 2017 - Jul 2019

  Maintaining a high caseload of clients working specifically with Youth (aged 16-29) in compliance with DHS expectations Ø Reverse marketing and referring suitable clients into available employment opportunities Ø Establishing strong employer partnerships and diverse networks in order to source employment opportunities Ø Maintaining an existing database of employers (account management) and identifying opportunities for employment prospects Ø Providing Job Readiness training including Resume Writing and Interview Coaching Ø Post Placement Support: Assisting and supporting clients who are currently tracking and providing Casework Support to successfully transition these clients into longterm sustainable employment with the end goal of exiting DHS services Ø Encouraging clients to declare their income to DHS with the intention of ceasing DHS payments Ø Administration and reporting duties Ø Achieving and exceeding high KPI targets on a monthly basis Ø Understanding of Compliance; Policies and Procedures and applying this within daily tasks



The IT Service Desk

• IT Services and IT Consulting
• 1 - 100 Employee

• Support Coordinator/Contract

  • May 2017 - Jul 2017

  • Escalating customer computer issues to the correct teams. • Corresponding with different departments. • Provide first level contact and convey resolutions to customer issues • Providing face to face support to staff. • Proper recording documentation and closure. • Walking customers through problem-solving process. • Troubleshooting all necessary problems and problem solving. • Update customer data and produce activity reports • Respond to email messages for customers seeking help. • Use of remedy systems and active directory. • Escalate unresolved queries to the next level of support.



NSW Department of Communities and Justice

• Australia
• Government Administration
• 700 & Above Employee

• IT help desk/Contract

  • May 2016 - May 2017

  NSW Dept. of Family and Community Services IT help Desk May 2016 – April 2017 • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Walk customer through problem-solving process. • Follow up with customers to ensure issue has been resolved. • Provide first level contact and convey resolutions to customer issues • Escalate unresolved queries to the next level of support • Update customer data and produce activity reports • Recording, documentation and closure of report



Creative Computer Technology

• Australia
• IT Services and IT Consulting

• Technical Support

  • Aug 2015 - Apr 2016

  • Cloud Services – Mail / Archive / Backup / VOIP • Internet Setup and Support - ISP / Domains / Websites • Sales – Hardware / Software / Licensing • Servers / Desktops / Notebooks / UPS • Networking – Routers / Wireless / POE / Switches and Firewalls • Cloud Services – Mail / Archive / Backup / VOIP • Internet Setup and Support - ISP / Domains / Websites • Sales – Hardware / Software / Licensing • Servers / Desktops / Notebooks / UPS • Networking – Routers / Wireless / POE / Switches and Firewalls



Taxation Office

• United States
• Government Administration
• 1 - 100 Employee

• Debt Collector/Contract

  • Mar 2015 - Jul 2015

  Duties included: • Taking inbound calls and making outbound calls • Negotiating and approving debt payment plans • Investigating debts owing and providing alternative solutions • Escalate complex enquires to the relevant department • Meeting KPIs • Associating with other departments to resolve difficult enquires • Dealing with a variety of stakeholders on a day to day basis and assisting there needs by following internal procedures • Email correspondence seeking required approvals.