Senior Software QA Analyst

• Sep 2017 - Present

• Consultant for Family & Social Services Administration, quality assurance for state eligibility and benefits system. • Coordinator for Time Travel testing environment. • Participation in all phases of the project life cycle e.g. requirements review/analysis, test planning, test execution, test reporting and assessment • Writing and execution of test cases and scripts, experienced with software modules • Documenting findings, results, defects in Microsoft Word, Excel, IBM Jazz, and JIRA • Writing and execution of SQL queries for database information and test case verification • Writing SQL inserts to manually create database records • Frequently moved between teams to assist with project areas that needed increased system knowledge and expertise • Creating project documentation for training use – system process overviews (Time Travel functionality) and step-by-steps (SoapUI / Real Time Interfaces) • Training and assistance of new team members Show less

Software Tester

• Oct 2011 - May 2017

Software Tester February, 2016 — May, 2017 (1 year 3 months) • Manual tested for a multi-software suite (client server and web based environment) for new developer features and bug fixes. • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. • Executed testing plans, utilizing JIRA and Confluence for documentation. • Performed manual regression tested prior to full build releases. • Utilized variety of different peripheral devices, including Microsoft Surface tablet pc, label printers, barcode scanners. • Primarily used waterfall testing model, familiar with Agile. Implementation Analyst January, 2013 — February, 2016 (3 years 1 month) • Technical support for lab information software, for new clients who purchased the software and needed assistance tailored it to their specific needs. • Provided on-site training. • Worked closely with system engineers and project managers. • Occasional site visits to maintain face-to-face communication between myself and my clients. Technical Support Representative / Executive Care Specialist October, 2011 — January, 2013 (1 year 3 months) • Technical support for lab information software, offering phone and e-mail support. • Used a ticket system to track calls and review past issues clients may have had. • Supported SQL-based product, included restoring databases, writing and executing queries, and creating maintenance plans. • Executive Care Specialist involved providing specialized care for clients that had more difficult issues or that needed advanced assistance, such as weekly conference calls, occasional site visits to maintain face-to-face communication between myself and my clients. • Executive Care included a specific list of high profile clients with Orchard's full software suite. Show less

Electronic Ad Research Specialist

• May 2011 - Oct 2011

Computer Help Desk Technician

• Aug 2006 - May 2009