Experience

Jungle Love Festival

• Musicians
• 1 - 100 Employee

• Gate Manager / coordinator

  • Oct 2019 - Present

  During this period, I spent the majority of my time crafting a concise and effective gate management plan to ensure that all guest/ artists/ and media entered and exited the event efficiently. My main responsibilities involved:• Volunteer management• Staff management• Artist / media liaising • Traffic management/ planning• Cash handling• Rostering• Problem solving• Project planning• Operational planningAlthough these were my main duties, I was not limited to only gate management and coordination. I would help with daily tasks wherever I was needed and would also have great involvement in seeking donations to further the non-profit organisation.



Bertoni's Pizza & Pasta

• Bar Supervisor/ Kitchen hand

  • Nov 2015 - Oct 2020

  I have worked for this organisation off and on over the past 5 years. I departed the business momentarily to further my education down in Brisbane and increase my managerial experience in a more challenging environment to later return and bring my new found knowledge back with me. During this time, I have undertaken many positions including, overseeing the daily restaurant operations, supervision of front of house staff, coordinated stock ordering, kitchen supervisor and inventory management. I have worked in conjunction with management to improve the overall organisation of the front house and maintain all workplace health and safety and food hygiene standards in accordance with the relevant legislation.Duties include: • Inventory control and management• Bar duties.• Wait staff supervision and management.• Co-ordination and management of internet and phone orders.• Opening and closing duties.• Balance/reconciliation of till.• Kitchen supervision• Pass duties



Albany Creek Tavern

• Bar Supervisor

  • Mar 2017 - Jan 2019

  I commenced this position in Brisbane whilst I was studying for my Diploma of Hospitality Management. I worked under the general guidance of the Bar, Gaming & Restaurant Managers, assisting in the smooth operation of all three areas to deliver a high standard of service and customer satisfaction. However I most note that I began this role as a casual employee it wasn't until the beginning of 2018 that I undertook the role as a full-time position. Duties include: • Supervision of staff in the bar area.• Service of customers in both the functions, bar, bistro and gaming areas.• Responsible for ensuring work areas comply with work place health and safety and food hygiene standards. • Providing a professional, friendly and courteous service to all customers.• Working at private functions including the liaising with the customer, set up, overseeing and clean up.• Dealing with customer complaints in a friendly and efficient manner.• Stock control.• Opening and closing of tills.Overall the most crucial skills i learnt from this job was conflict resolution and efficient problem solving. The problem solving skills I acquired from this occupational role were:• Dependability• Decision making• Active listening• Communication• Leadership• Creativity• Team building• Fast paced efficient thinking



Paws N Relax

• Volunteer

  • Sep 2014 - Dec 2016

  During my experience at Paws N Relax my duties included:• Interacting and caring for dogs.• Cleaning play areas.• Basic Obedience training.• Customer Service