Experience

Xpert Decision Systems (XDS) Pty Ltd

• South Africa
• Information Services
• 1 - 100 Employee

• Product Development Manager

  • Jun 2023 - Present

  Resposible for defining the product vision, strategy and road map for Marketing Services products. Product and Marketing Management. Responsible for New Business Development to further grow the MS Revenue and Client base. Resposible for defining the product vision, strategy and road map for Marketing Services products. Product and Marketing Management. Responsible for New Business Development to further grow the MS Revenue and Client base.



Craft Loyalty

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Manager Strategic Partnerships

  • May 2023 - Present

  Strategic partner onboarding for a Tier 1 Client within South Africa, Zambia and Zimbabwe Strategic partner onboarding for a Tier 1 Client within South Africa, Zambia and Zimbabwe



Experian

• Information Services
• 700 & Above Employee

• Business Development Manager – Loyalty and Rewards

  • May 2020 - Apr 2023

  • Subject matter Expert on Loyalty and Rewards • Manage and support all Loyalty and Rewards products. • Have the support of 55 Sales members and Account Managers • Monthly billing and management reporting • Manage projects and development pipeline with technical teams.• Develop, maintain, and action clear new business development strategy that assists in meeting and exceeding the company’s revenue and retention targets.• Identify and drive new business opportunities within existing client relationships and be responsible for building out the new client pipeline. • Support the process of negotiating complex partner and product integrations.• Support the development of product enhancements and improvements. • Train and educate Sales and Account Managers to increase the focus on new business opportunities. Show less

• Head Partner Management and Strategic Consultant – Loyalty And Rewards

  • Jul 2018 - Apr 2020

  • Manage Partner strategy. • Manage support and escalations. • Monthly billing and management reporting • Manage projects and development pipeline with technical teams.• Management of the Rewards Support Team which handles all customer queries, incident and change management, accrual, and programme management. • Management of the Rewards IT Development Team which handles all programme development, change and defect management.• Manage the Customer Experience Management Team which handles all the programme communications, design and development of communications strategy and implementation and distribution of communications.• Identify and develop client requests and project concepts into actionable, high-value, and profitable consulting projects. • Develop, maintain, and action clear new business development strategy that assists in meeting and exceeding the company’s revenue and retention targets.• Identify and drive new business opportunities within existing client relationships and be responsible for building out the new client pipeline. • Manage the operational back end of the Encentivize rewards platform. • Manage the Partner Acquisition Strategy• Work with strategic partner accounts and sales group to maximize revenue potential.• Support the process of negotiating complex partner and product integrations.• Support the development of product enhancements and improvements. Show less



Compuscan Loyalty and Rewards

• Johannesburg Area, South Africa

• Senior Partner Manager – Loyalty And Rewards

  • May 2016 - Jun 2018

  • Manage KPA's • Manage Partner strategy. • On the job training and mentoring • Shadowing to optimise performance and to review training requirements. • Conduct performance appraisals bi-annually. • My key role is to manage and negotiate commercials with various key retail partners and clients to assist Compuscan Loyalty and Rewards on its strategic trajectory in becoming the market leader in Loyalty and Rewards enterprise products and business growth solutions. • Manage the operational back end of the Encentivize rewards platform – Float management, redemption reports, liability reports, voucher stock, content specials, billing, and Salesforce management. • Responsible for the overall partner relationship, including strategic planning, revenue growth targets and all operations necessary to profitably retain, grow and service the customer. • Work with strategic partner accounts and sales group to maximize revenue potential. • Help to deliver partner communications, develop joint collateral, and strategically manage joint events. • Be the single point of contact for the partner and bring in resources from marketing, product, and support as and when necessary. • Support the process of negotiating complex partner and product integrations. • Develop and execute multi-channel partner marketing campaigns that may include Direct Mail, Email, Digital Acquisition, social media, and PR. • Address partner concerns and queries promptly and ensure partner satisfaction. • Support the Technical team in delivering customized solutions for clients. • Support the development of product enhancements and improvements. • Responsible for new revenue streams Show less



P Cubed Analytical Intelligence

• Engagement Manager and Vertical Head – Insurance, Telco and Digital

  • Mar 2015 - Apr 2016

• Engagement Manager – Finance and Insurance

  • Oct 2013 - Feb 2015



Transunion Credit Bureau

• Johannesburg Head Office

• Senior Product Consultant – Analytics and Decisioning Solutions

  • Mar 2011 - Sep 2013



TransUnion Credit Bureau

• Senior Key Account Manager - Banking

  • Jul 2006 - Feb 2011



Bidvest Bank Limited

• South Africa
• Banking
• 700 & Above Employee

• Key Account Manager – Sales and Marketing

  • Jul 2001 - Jun 2006



Rennies Travel

• National Sales Executive

  • Jan 2000 - Jun 2001



Now Media

• Advertising Sales and Training Consultant For Travelinfo

  • Sep 1996 - Dec 1999



Ultra Tours and Travel

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Sales Consultant and Intermediate Travel Consultant

  • Jan 1995 - Aug 1996



FLITESTAR

• Departures and Arrivals Agent/Passenger Services Agent/Check-In Counter Clerk and Ramp Co-Ordinator

  • Jul 1992 - Dec 1994