Product Manager

• Mar 2023 - Present

Product Manager

• Sep 2021 - Nov 2022

• Led a comprehensive platform integration with the Salesforce marketing cloud to facilitate conversion of clinical trial leads to participants • Completed a Connected Devices POC, showcasing capability to interface trial platform with clinical data feeding in from external vendor provided devices • Designed Public API endpoints for sponsor data scientists to retrieve clinical trial details • Led a comprehensive platform integration with the Salesforce marketing cloud to facilitate conversion of clinical trial leads to participants • Completed a Connected Devices POC, showcasing capability to interface trial platform with clinical data feeding in from external vendor provided devices • Designed Public API endpoints for sponsor data scientists to retrieve clinical trial details

Product Manager, Operational Excellence

• Jul 2020 - Sep 2021

• Assembled PowerBI dashboards and user interfaces for provider analytics solutions to aid in collections performance• Collaborated with engineering and product leadership to revamp existing dashboards and redesign existing user interfaces• Led pilot rollouts of Denials solution by identifying over 15 champion customers, facilitating customer training and constructing requirements based on feedback• Owned product roadmap for 4 different end to end analytics solutions

Product Manager, Payer Interoperability

• Jan 2020 - Jul 2020

• Wrote user stories and requirements for member data consent management in accordance with CMS Patient Access mandates• Owned project management and tracking efforts across cross-functional teams by creating and updating product documentation and communicating progress in regular release tracking cadences• Worked with product leadership to devise workflow diagrams and requirements for hosting an attested FHIR API App Marketplace• Performed market analysis on competitors for go-to-market strategies and financials in the patient intake technology sector• Collaborated with internal community engagement strategy team to create and manage external facing support, education and implementation documentation Show less

Product Analyst

• Jul 2019 - Dec 2019

Provider Account Management Optimization• Conducted over 30 interviews with provider account managers to identify core deficiencies in customer relationship management• Analyzed Salesforce CRM provider account reports to pinpoint the primary reasons for client attrition• Implemented client risk management program in tandem with the sales operations team to assist sales representatives in retaining at-risk customers• Consolidated account data records within different Salesforce instances Show less

Full Stack Engineer

• May 2018 - Aug 2018

• Designed website in ReactJS and Flask for clinicians in Duke hospitals to categorize laboratory test names • Devised workflows and schemas for relational databases to organize and query electronic health record information • Conceptualized client side user interface designs for clinician ease of use and functionality • Designed website in ReactJS and Flask for clinicians in Duke hospitals to categorize laboratory test names • Devised workflows and schemas for relational databases to organize and query electronic health record information • Conceptualized client side user interface designs for clinician ease of use and functionality

Research Assistant

• Jan 2017 - May 2018

• Collaborated with lab members under Dr. G Allan Johnson in creating an interactive atlas of the whole mouse to be published on the Amazon cloud• Constructed detailed anatomic label sets of structures in the mouse in Amira and ImageJ on high resolution MR scans• Created slider widgets in Python for angle selection on MR images and contrast fading between MR and CT image sets

Research Assistant

• Mar 2016 - Dec 2016

• Designed and tested novel primer sets created through mutagenesis• Performed Western blotting imaging analysis to evaluate inhibition of proliferation effect of Mxi-0 and Mxi-1 protein on neuroblastoma tumor pathogenesis