Alexander Sempervive

Technical Support at Momentum Technology
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Credentials

  • CompTIA Security+ (ACTIVELY PURSUING)
    N/A
    Aug, 2021
    - Nov, 2024

Experience

  • Momentum Technology
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support
      • Feb 2023 - Present

  • Plumsted Township School District
    • New Egypt, NJ
    • Substitute Teacher & Football Coach (Special Teams Coordinator)
      • Aug 2019 - Present

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Financial Services Representative (401k)
      • Dec 2019 - Aug 2021

      • Efficiently completed a high volume of daily inbound 401(k) phone calls in a busy environment • Navigated computerized systems for tracking, information gathering, and troubleshooting • Deescalate irate customers with strong verbal communication skills and financial knowledge • Mentored (OJT) dozens of trainees, with 100% success rate of becoming on-floor representatives • Contributed towards two J.D. Power Awards and recognized by leadership for customer compliment calls • Efficiently completed a high volume of daily inbound 401(k) phone calls in a busy environment • Navigated computerized systems for tracking, information gathering, and troubleshooting • Deescalate irate customers with strong verbal communication skills and financial knowledge • Mentored (OJT) dozens of trainees, with 100% success rate of becoming on-floor representatives • Contributed towards two J.D. Power Awards and recognized by leadership for customer compliment calls

  • PVH Corp.
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Sales Associate
      • Nov 2014 - Nov 2019

  • The State of New Jersey Treasury
    • Trenton, NJ
    • Intern, Alternatives Division of Investment
      • Jun 2018 - Aug 2018

      • Conducted research on universal financial software, including Preqin and Bloomberg • Utilized Microsoft Excel to develop and analyze spreadsheets for account statements • Successfully collaborated on the annual management fee and partnership expense review that was sent out to all current clients for the 2018 fiscal year • Participated in weekly, 20 team member meetings to discuss the status of pending and future projects • Conducted research on universal financial software, including Preqin and Bloomberg • Utilized Microsoft Excel to develop and analyze spreadsheets for account statements • Successfully collaborated on the annual management fee and partnership expense review that was sent out to all current clients for the 2018 fiscal year • Participated in weekly, 20 team member meetings to discuss the status of pending and future projects

Education

  • University of Pennsylvania
    Cybersecurity Certificate, Cybersecurity/Coding
    2021 - 2022
  • Muhlenberg College
    Bachelor of Arts - BA, Double Major: Finance and Business Administration w/ Management Concentration
    2015 - 2019

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