Experience

Honda World Louisville

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business F&I Manager

  • Jul 2022 - Present

  Manage client purchases and accounts

• Accounting Clerk

  • Jul 2017 - Aug 2022

  Provide multifaceted assistance for all positions in automotive accounting office with primary responsibilities covering warranty AR/AP, dealer trades, cash receivables, and inventory. Ability to cover general AR/AP, billing, and general title work. Streamlined warranty processing and cancellation procedures, comfortable managing and reporting for multiple accounts and schedules, and thrive on managing responsibilities for multiple departments.



Transylvania University

• United States
• Higher Education
• 200 - 300 Employee

• House Manager

  • Apr 2013 - Jul 2017

  Managing the front of house operations for events ranging from theater productions, concerts, and ceremonies including security and venue set-up. -On-site first responder to medical or interpersonal emergencies.-Coordinated communication between front and back of house before, during and after performances. -Managed attendance data and reports-Assisted in box office operations-Created new materials to make the position more efficient and affective

• Phonathon Shift/Office Manager

  • May 2014 - Apr 2016

  Managing 3-5 callers per shift for alumni/parent outreach and solicitation. -Created or updated policies and documents for daily and annual operations.-Ran office management for the program including nightly reporting, payroll, and internal communication.

• Phonathon Student Caller

  • Sep 2012 - May 2014

  Responsibilities included contacting Alumni, Parents, and Friends of Transylvania University to update them on current news and solicit donation to the Transylvania Annual Fund.

• Social Media Intern

  • Sep 2013 - Dec 2013

  Developed Facebook and YouTube presence for Development Office. Created outreach videos and emails used for solicitation and relationship building with alumni and donors.

• Work Study

  • Sep 2012 - May 2013

  Worked in the Events Coordinator's office assisting in document management and information organization, participated in coordinating events such as commencement, scholarship interviews, and speaker visits.



Tansylvania University

• Lexington, Kentucky

• Graduate Technical Assistant

  • Sep 2016 - May 2017

  Assist and collaborate in the design, construction and plotting of main stage shows as part of the Transy Theater Department's season run. Specialties include property construction, painting, and theatrical costuming/masks. Working knowledge of woodworking, set construction, and lighting. Basic layout and design knowledge. Assist and collaborate in the design, construction and plotting of main stage shows as part of the Transy Theater Department's season run. Specialties include property construction, painting, and theatrical costuming/masks. Working knowledge of woodworking, set construction, and lighting. Basic layout and design knowledge.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Specialist

  • Dec 2016 - Apr 2017

  Customer Care Agent managing Humana Pharmacy (primarily medicare) members' needs including insurance, prescription, and financial management and facilitation of direct customer outreach. Primary duties include managing inbound customer inquiries and working multiple computer systems as needed to fully resolve all customer questions and concerns in a timely, respectful, and positive way. Customer Care Agent managing Humana Pharmacy (primarily medicare) members' needs including insurance, prescription, and financial management and facilitation of direct customer outreach. Primary duties include managing inbound customer inquiries and working multiple computer systems as needed to fully resolve all customer questions and concerns in a timely, respectful, and positive way.



Arby's

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Oct 2009 - Jul 2012

  Provided customer service for patrons vie point-of-sales, preparation, and backbone service for normal day-to-day functions of the restaurant. Provided customer service for patrons vie point-of-sales, preparation, and backbone service for normal day-to-day functions of the restaurant.