Service Delivery Manager

• Feb 2023 - Present

IT Lead

• Oct 2022 - Dec 2022

Planned, implemented, and maintained proof to satisfy controls for CMMC 2.0 and NIST 800-171. Administered Office 365, Azure AD, Okta SSO, Tenable, Splunk, AWS, Cisco Meraki layer 3 equipment, Cloudflare Zero Trust, and more. Maintained appropriate controls to abide by Special Security Agreement when working with parent company as a DoD contractor. Planned, implemented, and maintained proof to satisfy controls for CMMC 2.0 and NIST 800-171. Administered Office 365, Azure AD, Okta SSO, Tenable, Splunk, AWS, Cisco Meraki layer 3 equipment, Cloudflare Zero Trust, and more. Maintained appropriate controls to abide by Special Security Agreement when working with parent company as a DoD contractor.

Regional Service Manager

• Nov 2021 - Oct 2022

Led geographically diverse team of technicians and engineers in providing full scale IT support, guidance, monitoring, and maintenance for 300+ clients across different industries.Integrated 7 of 16 MSPs into one functioning regional business unit under NuMSP.Responsible for client satisfaction, onboarding/offboarding of clients and staff, as well as mentorship and coaching of technicians and engineers.

Service Delivery Director

• Dec 2020 - Nov 2021

Served as vCIO for 60+ top accounts across NuMSP.Maintained high client retention rate while increasing monthly recurring revenue Performed holistic quarterly business reviews

Professional Services Engineer

• Aug 2019 - Dec 2020

Primary engineer for Tier 2 private datacenter. Worked to maintain and achieve SOC2 compliance.Completed many projects in a timely fashion including, VMware and Hyper-V deployments and upgrades, on-premise to cloud migrations, client on-boardings, firewall deployments, complex network designs, web hosting, ISP services, and many more.100% CSAT score as an engineer with over 100 reviews left by clients. Final escalation point for complex service tickets.

Field Technician II

• Mar 2016 - Nov 2018

Provided remote and on-site Tier 2/3 support for Windows servers, PCs, Macs, Linux, networking, line-of-business applications, VOIP, backups, Office 365 and more. Guided and advised businesses in many industries on IT best practices and delivered insights into the value Howard Tech provided as their MSP. Provided remote and on-site Tier 2/3 support for Windows servers, PCs, Macs, Linux, networking, line-of-business applications, VOIP, backups, Office 365 and more. Guided and advised businesses in many industries on IT best practices and delivered insights into the value Howard Tech provided as their MSP.

Support Engineer

• Mar 2011 - Mar 2016

Provided both remote and on-site support for trouble tickets and routine health visits for clients in various industries. Was part of a boutique MSP providing white-glove service. Provided both remote and on-site support for trouble tickets and routine health visits for clients in various industries. Was part of a boutique MSP providing white-glove service.