Alex Roger
Account Manager at License Coach- Claim this Profile
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Bio
Experience
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License Coach
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Insurance
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1 - 100 Employee
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Account Manager
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Oct 2013 - Present
• Management and training of customer support specialists in utilizing • Assisted with creating a chat feature application by modifying code through java • Removed harmful software from office computers • Installed new computer hardware and software for current and new employees • Diagnosed and repaired issues with office printers through troubleshooting methods • Advised on new website features to be implemented • Ensured that all computers and printers were kept up to date on software and operating systems • Assisted customers with retrieving account information such as username and password resets • Ensured all printers were equipped with updated software and drivers • Identified and assisted with resolving with inconsistent errors customers were experiencing with the website • Answered all support requests through email and phone calls Show less
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Education
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University of New Orleans
Bachelor's degree, Computer Science -
Baton Rouge Community College