Experience

License Coach

• Insurance
• 1 - 100 Employee

• Account Manager

  • Oct 2013 - Present

  • Management and training of customer support specialists in utilizing • Assisted with creating a chat feature application by modifying code through java • Removed harmful software from office computers • Installed new computer hardware and software for current and new employees • Diagnosed and repaired issues with office printers through troubleshooting methods • Advised on new website features to be implemented • Ensured that all computers and printers were kept up to date on software and operating systems • Assisted customers with retrieving account information such as username and password resets • Ensured all printers were equipped with updated software and drivers • Identified and assisted with resolving with inconsistent errors customers were experiencing with the website • Answered all support requests through email and phone calls Show less