Experience

Move One

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Billing and Audit Specialist

  • Jun 2021 - Present

  • Oversaw billing operations for various clients, guaranteeing the prompt and precise production and distribution of invoices.• Collaborated with both internal and external stakeholders to resolve discrepancies in billing and ensure adherence to company policies and procedures.• Conducted regular financial audits to identify and rectify errors and inconsistencies, and suggested process enhancements.• Maintained meticulous documentation of billing and auditing activities, including findings and remedial actions taken.• Worked closely with cross-functional teams to optimize billing and auditing processes, resulting in increased efficiency.• Provided outstanding customer service to clients, promptly addressing inquiries and resolving issues in a courteous and professional manner. Show less

• Pricing Specialist

  • Apr 2017 - Jun 2021

  • Managed the pricing process for new and existing customer quotes, ensuring accuracy and timeliness of all quotes.• Analyzed and evaluated cost factors for each quote, including labor, materials, and overhead, to determine competitive and profitable pricing.• Collaborated with cross-functional teams, including sales, production, and procurement, to gather necessary information and provide pricing recommendations.• Maintained and updated pricing databases and spreadsheets, ensuring accuracy and completeness of data. • Provided exceptional customer service to both internal and external stakeholders, responding to inquiries and resolving issues related to pricing.• Continuously monitored market trends and competitive pricing to make recommendations for pricing adjustments and process improvements. Show less



Writer Corporation

• Executive Offices
• 400 - 500 Employee

• Relocation Coordinator / Quoter

  • May 2014 - Jun 2016

  • Co-ordinate with Clients to relocate their household goods globally and within UAE. • Importing and exporting shipments in containers post clearance at the port. • Providing end to end service to export shipment from UAE to any part of the world. • Clearing of Import shipments and deliver them in time to shippers’ residence. • Coordinating with Overseas Agents to make sure all documentation is in place before the shipment arrives at destination ports. • Provide logistic analysis to support critical business decisions of the management team, such as cost savings and efficiency for domestic freight shipments and moving materials. • Facilitate freight movements of import / export shipments to ensure cost efficiency. • Collect logistic data, defined core problems, recommended resolutions, and presented key information and thorough review of report data. • Coordinate with organization co-workers and management to ensure the proper operation of logistics automated system. • Provide warehouse inventory distribution in accordance to standardized process. • Establish and maintain work priorities to meet daily demands. • Ensure supply chain complies with appropriate federal export and import regulations. • Processing work orders, bench stock management and man-hour accounting • Supporting in various maintenance management activities • Coordinating with subordinates and ensuring accurate service and operation of daily routine on authorized equipment • Coordinate and supervise uploading of shipments • Ensured quality control for outbound shipments • Scheduled, hired, trained and supervised staff and volunteers • Maintained inventory counts of all products • Negotiate rates and service with carriers to maximize profitability • Registered accurate and timely shipment status information • Issued complete, accurate and timely load confirmation Show less



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Advisor

  • Jul 2011 - Mar 2014

  • Specialize in apple I Phones, I Pads, IPod Touch for Vodafone Hutchison Australia (VHA), COTI (Customer Options Team India) and (Retention Customer Care for 3 Mobile Network UK). • Troubleshooting I Phone and fixing the issues • Worked on Citrix, excel, Seibel, DTree, People Soft 10.1, • Taken Client escalations under critical situations due to network issues in clients areas • Help them in their phone activation with their IOS 5.1.1 software and set up with the internet. • Trained and supported the new joiners to polish their skills and to give a better customer resolution. • Conducted training and refreshers to keep my team updated about new launch products and changes. • Retaining Customers and upgrading their Phone Contracts for another 24 months Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Operations

  • Sep 2008 - Jun 2011

  • Responsible for executive based Operations for CITIBANK North America • Helping new clients to open new bank account • Check and update them on their Home Equity Loans and Line of Credits (HELOC) • Help the clients to get their subordination approved for refinancing the line of credit • Also got promoted as a senior executive – operator 2011 • Called the clients and reminded if any payments were due for their Loan or Line of credit • Responsible for executive based Operations for CITIBANK North America • Helping new clients to open new bank account • Check and update them on their Home Equity Loans and Line of Credits (HELOC) • Help the clients to get their subordination approved for refinancing the line of credit • Also got promoted as a senior executive – operator 2011 • Called the clients and reminded if any payments were due for their Loan or Line of credit



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2007 - Jun 2008

  • Explaining the clients their bills and solving their bill issues • Sales for post pay new connections • Taking request to send them itemize bills or changing their bill generation date • Taking 2nd level client escalations for complains • Taking their monthly payments • Explaining the clients their bills and solving their bill issues • Sales for post pay new connections • Taking request to send them itemize bills or changing their bill generation date • Taking 2nd level client escalations for complains • Taking their monthly payments