Experience

NOBLE BRANCH LOGISTICS LLC

• United States
• 1 - 100 Employee

• Scrum Master

  • Jan 2020 - Present

  Cartersville, GA ● Acted as a scrum master, leading the delivery of all sprints and interaction with product owners for the delivery of high-value products to customers ● Ensured 100% of development teams practice core agile principles of collaboration, prioritization, team accountability, and visibility ● Organized and facilitated sprint planning, daily scrum, sprint reviews, sprint retrospective, and release planning for 4 teams ● Mentored a cross-functional team of 15 resources to deliver quality… Show more ● Acted as a scrum master, leading the delivery of all sprints and interaction with product owners for the delivery of high-value products to customers ● Ensured 100% of development teams practice core agile principles of collaboration, prioritization, team accountability, and visibility ● Organized and facilitated sprint planning, daily scrum, sprint reviews, sprint retrospective, and release planning for 4 teams ● Mentored a cross-functional team of 15 resources to deliver quality products which led to over $1 M in revenue ● Led the company implementation and adaptation of JIRA which reduced the time to create and manage tickets by an average of 3 days ● Enforced Kanban principles as a scrum master that reduced the Cycle time by 25% which increased the team's throughput in less than 9 weeks ● Remove impediments and barriers to the team’s progress and protects the team from outside influence. ● Worked closely with product owners to ensure understanding of user stories and keep the product backlog prioritized and ready for subsequent sprints. ● Reviewed metrics and other key performance indicators to drive 100% continuous improvement for sprint teams ● Coaches the team on the best ways to refine their backlog and create Stories Show less



Rift Transportations

• United States
• Truck Transportation

• Project Manager

  • Jul 2016 - Jan 2020

  ● Developed project plans and managed implementation processes, including resource allocation and progress tracking ● Utilized Agile Scrum practices to help the team increase their velocity within the first year of adoption by 60% ● Organized and improved agile practices and values which increased productivity and overall team satisfaction by an average of 8% ● Demonstrated project management abilities on key projects by establishing well-defined strategies and tasks, assigning… Show more ● Developed project plans and managed implementation processes, including resource allocation and progress tracking ● Utilized Agile Scrum practices to help the team increase their velocity within the first year of adoption by 60% ● Organized and improved agile practices and values which increased productivity and overall team satisfaction by an average of 8% ● Demonstrated project management abilities on key projects by establishing well-defined strategies and tasks, assigning responsibility, and effectively following up on the progress ● Pro-active management of all stakeholders through the stages and gates process, to ensure delivery of projects on time ● Evaluated and assessed production methods, performances, and efficiency for improvements and/or changes. ● Learn from recent projects to identify improvements, and cost-saving initiatives to positively impact the project budget and schedule ● Liaised between project sponsors, stakeholders, program managers, and analysts establishing a strong professional relationship ● Enforced safety regulations and company policies and procedures to ensure compliance ● Coached 30 summer interns and launched a mentorship program for new joiners in the Berlin office Show less



Coast to Coast Transporters LLC

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Business Analyst

  • Jan 2012 - Jun 2016

  Cartersville, GA ● Identified areas of improvement through customer data using SQL to help improve the profitability of the nationwide retention program by 6% ● Responsible for providing analytical support in the design, development, and implementation of a project ● Identified and implemented a long-term pricing experiment that increased the customer's lifetime value by 20% ● Mapping client requirements, performing system analysis, and finalization of technical and functional… Show more ● Identified areas of improvement through customer data using SQL to help improve the profitability of the nationwide retention program by 6% ● Responsible for providing analytical support in the design, development, and implementation of a project ● Identified and implemented a long-term pricing experiment that increased the customer's lifetime value by 20% ● Mapping client requirements, performing system analysis, and finalization of technical and functional specifications ● Understanding business needs and designing a road map for further development and extending post-implementation support ● Customizing processes in line with the guidelines specified by the client, ensuring smooth project implementation and product go-live ● Performed gap analysis to identify areas of improvement and suggest a process design that reduces the time spent finding information by 15% ● Facilitates the business requirements review in collaboration with the development and QA teams which decreased cost by 12% in 2015 Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative at

  • Jan 2009 - Sep 2014

  Atlanta, GA ● Attracts potential customers by answering product and service questions; suggesting information about other products and services ● Opens customer accounts by recording account information ● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution ● Handled customer calls and responded to queries about services, product malfunctions, and billing reducing the average time to… Show more ● Attracts potential customers by answering product and service questions; suggesting information about other products and services ● Opens customer accounts by recording account information ● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution ● Handled customer calls and responded to queries about services, product malfunctions, and billing reducing the average time to resolutions by 15% ● Worked to address all customer concerns in a timely and effective manner. ● Handled a large volume of calls on a day-to-day basis with a sense of calm and a good work ethic that grew existing customer accounts by 18% ● Developed successful tactics to sell products and services to customers Show less