Alex Nedelcu

Customer Support Manager at Mediatel Data SRL
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Contact Information
us****@****om
(386) 825-5501
Location
Romania, RO
Languages
  • Română Native or bilingual proficiency
  • Engleză Professional working proficiency
  • Italiană Professional working proficiency
  • Spaniolă Limited working proficiency
Skills

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Bio

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Credentials

  • WSQI
    The SIP School
    Jun, 2020
    - Nov, 2024
  • SSCA
    The SIP School
    May, 2020
    - Nov, 2024
  • SSVVP
    The SIP School
    May, 2020
    - Nov, 2024

Experience

  • Mediatel Data
    • Romania
    • Software Development
    • 1 - 100 Employee
    • Customer Support Manager
      • Jan 2012 - Present

    • Customer Support Engineer
      • Jan 2008 - Jan 2012

      -> responsible of numerous call center systems implementation, this involving :- system presentation- installation plan - hardware and software system installation- PBX and IP-PBX interconnection (ISDN,SIP,H323)- CRM integration - training with IT department, Supervisors and Agents -> responsible for support activity :- offer information about system's features - investigate issued situations- remote support- escalate issues to development department when necessary- creating custom reports based on SQL queries (MS SQL, Oracle, My SQL)- software update- hardware upgrades Show less

  • Global Remote Services
    • Romania
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Network and systems technician
      • May 2006 - Dec 2007

      - excel and access reporting - design templates and formulas for reports automation - databases management (excel) - lan maintenance - call center solution management - excel and access reporting - design templates and formulas for reports automation - databases management (excel) - lan maintenance - call center solution management

  • Gobal Remote Services
    • Customer Service Agent
      • Sep 2005 - Apr 2006

      - opinion polls in Italian language - opinion polls in Italian language

Education

  • ASE
    Master, Databases for Business Support
    2010 - 2012
  • ASE
    University, Economic Informatics
    2008 - 2010
  • ASE
    University, Enviroment Economics
    2005 - 2008

Community

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