Help Desk Technician

• Mar 2023 - Present

Desktop Support Technician

• Jan 2019 - Mar 2023

I was the sole PC Tech for Allyon in the Ft. Wainwright Alaska and surrounding area. My area covers a 100 mile radius that includes all the Alaska Corp of Engineer offices on Ft. Greely (10-12 users), Clear Air Force Base (9-10 users), Chena Dam Project (15-20 users), Eielson Air Force Base(9-10 users) and the Regulatory Office(9-10 users) in downtown Fairbanks. I was regularly required to travel to all the mentioned locations when more than remote support was needed. While also providing remote support to Anchorage District office (100+ users). My regular duties include but are not limited to: Providing support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configurations, technical, operational, and training support to users of computers either by telephone, remote access or on-site for PC desktop hardware and software packages. Install and test computers, printers, and other peripherals, configure operating system, load shrink-wrap programs, and other customer requested software programs. Troubleshoot computers, networks and printer problems. Perform hardware and software diagnostics. Coordinating needed repairs for warranty work with Vendors. Resolve computer system problems, coordinated between users and components of a local area network, and participated in the evaluation of system configuration and software. Onsite assistance for other ACE-IT divisions such as VTC help desk and others Show less

Desktop Support Specialist

• Oct 2017 - Oct 2018

I was the sole PC Tech for Vectrus in the Ft. Wainwright Alaska and surrounding area. My area covered a 100 mile radius that included all the Alaska Corp of Engineer offices on Ft. Greely (10-12 users), Clear Air Force Base (9-10 users), Chena Dam Project (15-20 users), Eielson Air Force Base(9-10 users) and the Regulatory Office(9-10 users) in downtown Fairbanks. I was regularly required to travel to all the mentioned locations when more than remote support was needed. While also providing remote support to Anchorage District office (100+ users). My regular duties included but were not limited to: Providing support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities included software installation/ configuration, technical, operational, and training support to users of computers either by telephone, remote access or on-site for PC desktop hardware and software packages. Install and test computers, printers, and other peripherals, configure operating system, load shrink-wrap programs, and other application software programs. Perform hardware and software diagnostics. Coordinating needed repairs for warranty work. Resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Onsite assistance for other ACE-IT divisions such as VTC help desk and others. Show less

Apple master

• May 2016 - Oct 2017

I assisted customers with their purchasing needs by assessing what product best suited their requirements and goals. I completed my customers purchases with a point-of-sale system and accepted down payments on items for our instore account holders. I answered phones and addressed customer needs and concerns. I also restocked products as needed. I was in the top 10% of sales with in 3 months of starting work. I volunteered to work extended hours during the holidays to cover short falls in staffing. Certified by apple to sell and repair there products, also lead Apple product training for my fellow associates to help them better understand the products they were selling Number 1 in company credit card sales for the State of Alaska Show less

Apple Specialist

• Oct 2015 - May 2016

I assisted customers with purchasing needs by assessing what product best suited their requirements and goals. Trouble shooting duties involving customer devices that they bring into the store and explain the issues they are having. Inventory control responsibilities such as ordering, receiving, and setting up displays per Apple’s requirements. Finishing our customers purchase on a point-of-sale systems and accepted down payments for items for our instore account holders. I answered phones and addressed customer needs and handled other administrative duties as assigned. I also delivered customer products to their home or office. This also included but not limited to installation, troubleshooting, configuration, and in home customer assistance as needed. Show less