Experience

Mountain West Farm Bureau Mutual Insurance Company

• United States
• Insurance
• 100 - 200 Employee

• Customer Service Specialist

  • Jan 2017 - Jun 2018

  laramie wyoming In addition to all of my responsibilities as a customer service rep, I am currently gaining more knowledge on billing system implementation and working with the customer service manager to develop new processes and procedures through the customer service team. I continue to provide internal customer service by serving as a lead trainer while going through organizational change and transition. I am gaining more knowledge through speaking at trainings held for the agency force, recruiting and… Show more In addition to all of my responsibilities as a customer service rep, I am currently gaining more knowledge on billing system implementation and working with the customer service manager to develop new processes and procedures through the customer service team. I continue to provide internal customer service by serving as a lead trainer while going through organizational change and transition. I am gaining more knowledge through speaking at trainings held for the agency force, recruiting and developing leadership programs within the company.

• Customer Service Representative

  • Oct 2014 - Dec 2016

  Laramie Wyoming I work to develop a positive repore with insurers and the agency force through researching and answering billing inquiries, as well as assisting with quotes, preparing loss history reports and statements of accounts. I assist with planning customer service meetings and help train new employees



Basic Beginnings

• Administrative Assistant

  • Jun 2013 - Sep 2014

  Laramie Wyoming I helped assist the assistant director with managing a team of teachers and offering staff support through new employee orientation processes. My duties included background checks, gathered important documents, assisting with inventory resources and monitoring training progress to make sure state requirements were met and assist with employee raises.