Alex MJ Smith
IT and Social Media at Primary Talent International- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have engaged Alex on many occasions requiring assistance on various IT issues, which he resolved with no problems at all and in a timely manner. He has great customer service skills, technical understanding of his work and a superb work ethic. Alex has personal qualities and transferable skill set that makes him well suited to other roles , e.g. within IT, Networking, Security . On a personal note, Alex is a good friend having worked in the same company for 8 years plus , he is an enthusiastic music connoisseur producing music of different genre
Steve Holmes
Alex was working for the mobile team within Maintel when we poached him to join our Maintel IT team. The reasons that we poached him were many but predominently it was for; his customer service skills, technical uinderstanding and his work ethic. Alex works hard, takes pride in his work, is excellent with his customers, and is a brilliant all round IT Support Analyst. I would have no hesitation in recommending him to anyone thinking of hiring him. Not only is he all of the above - but he is also a really friendly person and a pleasure to work with.
LinkedIn User
I have engaged Alex on many occasions requiring assistance on various IT issues, which he resolved with no problems at all and in a timely manner. He has great customer service skills, technical understanding of his work and a superb work ethic. Alex has personal qualities and transferable skill set that makes him well suited to other roles , e.g. within IT, Networking, Security . On a personal note, Alex is a good friend having worked in the same company for 8 years plus , he is an enthusiastic music connoisseur producing music of different genre
Steve Holmes
Alex was working for the mobile team within Maintel when we poached him to join our Maintel IT team. The reasons that we poached him were many but predominently it was for; his customer service skills, technical uinderstanding and his work ethic. Alex works hard, takes pride in his work, is excellent with his customers, and is a brilliant all round IT Support Analyst. I would have no hesitation in recommending him to anyone thinking of hiring him. Not only is he all of the above - but he is also a really friendly person and a pleasure to work with.
LinkedIn User
I have engaged Alex on many occasions requiring assistance on various IT issues, which he resolved with no problems at all and in a timely manner. He has great customer service skills, technical understanding of his work and a superb work ethic. Alex has personal qualities and transferable skill set that makes him well suited to other roles , e.g. within IT, Networking, Security . On a personal note, Alex is a good friend having worked in the same company for 8 years plus , he is an enthusiastic music connoisseur producing music of different genre
Steve Holmes
Alex was working for the mobile team within Maintel when we poached him to join our Maintel IT team. The reasons that we poached him were many but predominently it was for; his customer service skills, technical uinderstanding and his work ethic. Alex works hard, takes pride in his work, is excellent with his customers, and is a brilliant all round IT Support Analyst. I would have no hesitation in recommending him to anyone thinking of hiring him. Not only is he all of the above - but he is also a really friendly person and a pleasure to work with.
LinkedIn User
I have engaged Alex on many occasions requiring assistance on various IT issues, which he resolved with no problems at all and in a timely manner. He has great customer service skills, technical understanding of his work and a superb work ethic. Alex has personal qualities and transferable skill set that makes him well suited to other roles , e.g. within IT, Networking, Security . On a personal note, Alex is a good friend having worked in the same company for 8 years plus , he is an enthusiastic music connoisseur producing music of different genre
Steve Holmes
Alex was working for the mobile team within Maintel when we poached him to join our Maintel IT team. The reasons that we poached him were many but predominently it was for; his customer service skills, technical uinderstanding and his work ethic. Alex works hard, takes pride in his work, is excellent with his customers, and is a brilliant all round IT Support Analyst. I would have no hesitation in recommending him to anyone thinking of hiring him. Not only is he all of the above - but he is also a really friendly person and a pleasure to work with.
Credentials
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Implementing Microsoft Azure Infrastructure Solutions
MicrosoftJun, 2019- Oct, 2024 -
Service Now Fault Logging System
ServiceNowMar, 2018- Oct, 2024 -
Blackberry Mobile Fusion
BlackberryNov, 2012- Oct, 2024 -
Blackberry Enterprise Server 5
BlackberryJul, 2011- Oct, 2024
Experience
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Primary Talent International
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United Kingdom
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Musicians
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1 - 100 Employee
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IT and Social Media
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Sep 2022 - Present
Primary Talent International is an international live music booking agency, with one of the finest rosters of contemporary live bands, artists & DJs in Europe Primary Talent International is an international live music booking agency, with one of the finest rosters of contemporary live bands, artists & DJs in Europe
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Deep 6ix
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United Kingdom
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Music
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Music Producer, Sound Design & Digital Creator
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May 2019 - Present
Deep 6ix is a multimedia production company with expertise in Music Production, Sound Recording and design, Artist Development, and Video Editing. • Responsible for producing and engineering a wide range of music for multiple genres and styles including Lo-fi, Jazz, Hip Hop, EDM and acoustic • Frequent use of synthesisers and modern plug-ins, standard studio software and equipment. • Setting up studio sessions for clients • Artist development and songwriting • Sound design and Audio creation for social media via video • Creating original music, syncing dialogue and mixing/mastering of projects • Creating and editing music videos and artwork for releases to DSPs • Generated over 250,000 streams independently on Spotify and over 100,000 streams on Apple • Distributing music independently via our distribution partner Symphonic (Spotify, Apple Music) • Uploading and maintaining PRS registration works database, and running bi-monthly royalty reports. - Artist Development and Songwriting - Music Production and Mixing - Distributing music independently via our partner Symphonic Distribution - Maintaining PRS registration works and running royalty reports. - Promotion and Content Management Show less
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Marsh McLennan
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United States
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Financial Services
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700 & Above Employee
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Senior Technical SD Analyst
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Nov 2021 - Apr 2022
Maintaining the highest level of Customer Service at all times on the service desk. • Providing a single point of contact for internal staff and homeworkers • Active Directory, Office 365 and Mobileiron Management • Providing online and remote IT support to customer and clients all around the world. • Maintained and updated internal IT knowledge base for the department • Worked effectively as a member of a team and interacted with other departments • Created and set up user accounts on Active Directory, providing access to network drives, distribution groups and shared mailboxes. • Citrix and VMWare desktop support for user’s worldwide. Show less
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Maintel
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United Kingdom
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Telecommunications
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200 - 300 Employee
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IT Support Analyst
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Oct 2016 - Mar 2020
· Providing a single point of contact for both internal staff and homeworkers. · Maintaining the highest level of Customer Service at all times · Active Directory and Office 365 Management · Supporting PC and Apple hardware (Laptops, Desktops & Servers), software, peripherals and mobile devices · Configuring and deploying software images to new PCs via SCCM · Managing Hardware and software inventory. · Completing monthly Data backups · Maintaining/updating IT knowledge base for the department · Logging and resolving IT faults on our in-house systems “Service Now & Kingfisher” within SLA Show less
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Azzurri Communications
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Technical Support Specialist
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May 2009 - Oct 2016
Maintaining a high level of world class customer service/professionalism to a wide range of customers. Maintaining and performing technical tasks on our supported customers Blackberry/Exchange Servers Providing Out of Hours technical support for our corporate and business customers, and logging/resolving all calls raised within SLA. Providing on-site technical assistance for new and existing customers Recommending products that best suit the customer’s mobility infrastructure Observe regular work schedules to achieve optimum work productivity Attend training courses on new developments in mobile telephony and technologies Show less
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Career Break
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Nov 2008 - Apr 2009
Travelled to New York and Miami to work on music, DJing at clubs and live radio, networking and building professional relationships within the music industry. Travelled to New York and Miami to work on music, DJing at clubs and live radio, networking and building professional relationships within the music industry.
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Alternative Networks
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Provisioning Coordinator
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Jan 2008 - Nov 2008
Processing and provisioning customer orders for fixed line voice, CPS and NGN. Ensuring effective communication with our customers, keeping them updated throughout the progress of their orders to completion. Maintaining and updating records of customer requests, and additional business through our internal in-house systems. Establishing and maintaining our customers billing structure, provisioning faults and rejection management. Proactive liaison externally with suppliers and internally with Client Management, Sales, Project Management and other departments in order to deliver customer orders and expectations. Maintaining and developing a good working knowledge on our product portfolio and commercial packages. Show less
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Executive Producer / Music Consultant
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Jan 2006 - Sep 2006
London Urban Collective is a FREE nationwide youth music project that empowers Collectives of young people to write, record and promote their own albums for independent release under expert guidance. Over the past four years the project has been running in the capital as London Urban Collective, where more than 200 young artists have collaborated to produce several albums, a feature film, documentaries, music videos and dozens of live shows: London Urban Collective is a FREE nationwide youth music project that empowers Collectives of young people to write, record and promote their own albums for independent release under expert guidance. Over the past four years the project has been running in the capital as London Urban Collective, where more than 200 young artists have collaborated to produce several albums, a feature film, documentaries, music videos and dozens of live shows:
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Education
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1999 - 2002
Lambeth College London
National Diploma, Sound Engineering & Electronics
Community
