Experience

Truly Heard

• Australia
• Physical, Occupational and Speech Therapists
• 1 - 100 Employee

• Founder & Director - Speech Pathologist

  • Sep 2018 - Present

  Truly Heard delivers scientifically based learning solutions for teenagers diagnosed with learning disorders such as SLD, dyslexia and ADHD. The intervention blends evidence based principles regarding learning and behaviour change with growth mindset philosophies to achieve life changing results for clients. www.trulyheard.com.au Truly Heard delivers scientifically based learning solutions for teenagers diagnosed with learning disorders such as SLD, dyslexia and ADHD. The intervention blends evidence based principles regarding learning and behaviour change with growth mindset philosophies to achieve life changing results for clients. www.trulyheard.com.au



The Language Lounge

• Hospitals and Health Care

• Founder & Director - Speech Pathologist

  • Mar 2020 - Present

  The Language Lounge is an arm of Truly Heard Speech Pathology which offers adults individual and group therapy under the NDIS Capacity Building framework. Therapy focuses on building communication skills for increased community participation & confidence in daily living. We are NDIS providers and also accept referrals from plan managers. The Language Lounge is an arm of Truly Heard Speech Pathology which offers adults individual and group therapy under the NDIS Capacity Building framework. Therapy focuses on building communication skills for increased community participation & confidence in daily living. We are NDIS providers and also accept referrals from plan managers.



University of Sydney

• Australia
• Higher Education
• 700 & Above Employee

• Clinical Educator

  • Feb 2021 - Present

  Providing clinical education and mentoring to undergraduate speech pathology students at The University of Sydney across both paediatric and adult clinical caseloads. Providing clinical education and mentoring to undergraduate speech pathology students at The University of Sydney across both paediatric and adult clinical caseloads.



Speak & Write Speech Pathology

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Founder

  • Jan 2008 - Apr 2018

  Founded Speak & Write as a specialist service for students with dyslexia and/or higher language difficulties. It utilised multi-sensory learning approaches to achieve positive outcomes for clients. The practice grew rapidly due to our reputation for therapeutic results and professionalism and was sold in 2018. For more information: www.speakandwrite.com.au Founded Speak & Write as a specialist service for students with dyslexia and/or higher language difficulties. It utilised multi-sensory learning approaches to achieve positive outcomes for clients. The practice grew rapidly due to our reputation for therapeutic results and professionalism and was sold in 2018. For more information: www.speakandwrite.com.au



CEnet - Catholic Education Network

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Teacher Educator

  • Feb 2012 - Dec 2014

  Account manager and clinical educator as part of a government research project aimed to improve teaching methodologies in mainstream schools (Catholic Education Office Sydney diocese). For a summary of research findings https://docs.education.gov.au/system/files/doc/other/allied_health_project.pdf Account manager and clinical educator as part of a government research project aimed to improve teaching methodologies in mainstream schools (Catholic Education Office Sydney diocese). For a summary of research findings https://docs.education.gov.au/system/files/doc/other/allied_health_project.pdf

• Research Assistant

  • Feb 2008 - Oct 2010

  Research assistant role within the Sydney University speech pathology department on the SEARCH project (Study of Environment on Aboriginal Resilience and Child Health). Responsible for rolling out the first phrase of language data collection in collaboration with The Aboriginal Medical Service, The SAX Institute and The University of Sydney. For information on the SEACH program https://www.saxinstitute.org.au/our-work/search/ Research assistant role within the Sydney University speech pathology department on the SEARCH project (Study of Environment on Aboriginal Resilience and Child Health). Responsible for rolling out the first phrase of language data collection in collaboration with The Aboriginal Medical Service, The SAX Institute and The University of Sydney. For information on the SEACH program https://www.saxinstitute.org.au/our-work/search/



American Express

• United States
• Financial Services
• 700 & Above Employee

• Centurion & Platinum - Customer Service, Systems, Training & Development

  • Feb 2003 - Mar 2008

  Multi-faceted role with American Express which encompassed team training, systems development, customer service and travel logistics. Authored a sales and customer service training initiative aimed to improve communication and conflict resolution skills within call centre team. Multi-faceted role with American Express which encompassed team training, systems development, customer service and travel logistics. Authored a sales and customer service training initiative aimed to improve communication and conflict resolution skills within call centre team.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Assistant Team Leader

  • Jan 1997 - Dec 2002

  Built a high yield and loyal repeat client base and thereby consistently exceeded sales targets. My understanding of sales processes and psychology formed the basis of my coaching style with my team and collectively we surpassed store targets to become a high performing store within the competitive Sydney CBD district. Built a high yield and loyal repeat client base and thereby consistently exceeded sales targets. My understanding of sales processes and psychology formed the basis of my coaching style with my team and collectively we surpassed store targets to become a high performing store within the competitive Sydney CBD district.