Experience

Well

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Technology Operations Analyst

  • Sep 2022 - Present

  Vendor management.Managing vendor management software (i.e. Venminder).Maintain relationships with resellers and vendors directly.Assist VP of InfoSec in creating and circulating risk assessments for vendors.Assist VP of InfoSec in creating and circulating baseline annual risk assessment for current active vendors.Working with Finance department for analysis of current technology bills and help investigate overages.Perform cost benefit analysis on available software and services to help finance make informed decisions.Evaluate current software to see if there are opportunities for costs savings through commitments, bundling, or switching services.Work across departments to help eliminate redundancies and improve efficiencies in tasks required.Provide a Birds Eye view of how all software works together while searching ways to get the most out of what is being paid for such as cost savings through redundancy, moving services from VM/internally housed to cloud, and using all features paid for instead of just one/a few.Maintain training environment for new hire and annual training.Perform phishing campaigns and assigning training for high risk users.Backfill for system administer and help desk when they are out.QA and train help desk employees.Admin in Jira to help efficiencies across multiple Kanban and Sercice desk boards.Technical writing for process and procedure of all above tasks in Confluence including updating all procedure that is out of date. Show less

• Computer Support Specialist

  • Aug 2021 - Sep 2022



Accreditation Commission for Health Care (ACHC)

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• End User Support Specialist

  • Jun 2021 - Aug 2021

  Ran Help Desk for all End Users. Added/removed users from OUs for on/offboarding. Managed inventory of all computers company wide. Helped refine processes for initial deployment of computers and new hire orientation. Ran Help Desk for all End Users. Added/removed users from OUs for on/offboarding. Managed inventory of all computers company wide. Helped refine processes for initial deployment of computers and new hire orientation.



University of Alabama at Birmingham

• Higher Education
• 700 & Above Employee

• Information Systems Specialist I

  • May 2019 - May 2021

  Initial setup, deployment and maintenance of Windows and Mac hardware and software. Assisted end users with setting up computers for use in the hospital and labs including installing and activating software, setting up Outlook for use with Exchange servers, and syncing email and calendars across devices. Managed machines in an Active Directory setting. Ensured devices are secure utilizing SentinelOne and the SentinelOne Management console for Windows and using Casper and the JamF management console for Mac. Created walkthroughs and troubleshooting materials for TeleHealth employees for VPN setup and common issues. Show less



uBreakiFix

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Store Manager

  • Mar 2017 - May 2019

  Managed a team of eight employees who specialized in repairing all types of phones, gaming consoles, computers, and other tech. Maintained inventory and managed relationships with vendors and partners. Exceeded sales goals for two years under my supervision. Trained all new staff for my store. Managed a team of eight employees who specialized in repairing all types of phones, gaming consoles, computers, and other tech. Maintained inventory and managed relationships with vendors and partners. Exceeded sales goals for two years under my supervision. Trained all new staff for my store.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Mar 2014 - Oct 2016

  Gathered and interpreted crash logs from Mac and Windows computers, iOS devices, Apple TV, and Apple routers. Assisted lower tier advisors with troubleshooting steps and advice on how to handle situations and took over calls for more complex issues. Maintained strict performance goals for issue resolution and customer satisfaction. Gathered and interpreted crash logs from Mac and Windows computers, iOS devices, Apple TV, and Apple routers. Assisted lower tier advisors with troubleshooting steps and advice on how to handle situations and took over calls for more complex issues. Maintained strict performance goals for issue resolution and customer satisfaction.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Manager

  • Apr 2010 - May 2013

  As of December of 2010, was a Supervisor for the iOS department of AppleCare, and ended my employment as a Supervisor in the Wireless Multimedia department maintaining a Customer Satisfaction rate of 92% Maintained a team of upwards of 20 people, monitoring stats, coaching advisors to company goals, assisting with Q.A., and making coming to work a fun experience. Helped Teleperformance gain the Wireless Multimedia Tier 2 group. Assisted IT with resolving issues at work stations and upgrading equipment. Show less



Alsco

• Textile Manufacturing
• 1 - 100 Employee

• Route Sales Representative

  • Mar 2007 - Jul 2009

  Provided B2B linen sales to 200+ businesses in the Boise area, and 150+ businesses in Ontario, Oregon along with servicing the accounts regularly. Increased sales numbers by 15% in Ontario, and 10% in Boise throughout employment. Established lasting relationships with the clients to increase customer loyalty and increase word of mouth sales by 5%. Serviced upwards of 40 accounts per day while on a strict time schedule. Provided B2B linen sales to 200+ businesses in the Boise area, and 150+ businesses in Ontario, Oregon along with servicing the accounts regularly. Increased sales numbers by 15% in Ontario, and 10% in Boise throughout employment. Established lasting relationships with the clients to increase customer loyalty and increase word of mouth sales by 5%. Serviced upwards of 40 accounts per day while on a strict time schedule.