Outside Sales Representative

• Oct 2019 - Present

Inside Sales and Customer Service Represenative

• Dec 2017 - Oct 2019

- Account manager and first point of contact for dealer network of 100+ local businesses- Relationship building and tech support for dealer network- Assist shops and Outside Sales partner with sales strategies and business growth- Identify internal processes for improvement and inform standardized processes for the organization

Outreach Program Coordinator

• Apr 2017 - Dec 2017

- Designed curricula for youth and adult cycling initiatives - Established community partnerships and delivered workshops across Toronto and in Regent Park- Organized weekly rides and field trips for youth participants and volunteers - Designed curricula for youth and adult cycling initiatives - Established community partnerships and delivered workshops across Toronto and in Regent Park- Organized weekly rides and field trips for youth participants and volunteers

Trek Women's Advocate

• Aug 2016 - Dec 2017

- Promoted gender diversity in cycling in partnership with Trek Bikes - Designed and delivered mechanical workshops and mountain bike skills clinics - Built a community of 150+ members through regular rides and social gatherings - Promoted gender diversity in cycling in partnership with Trek Bikes - Designed and delivered mechanical workshops and mountain bike skills clinics - Built a community of 150+ members through regular rides and social gatherings

Project Manager - Active Living

• Apr 2015 - Jun 2017

- Unified a suite of Active Living Programs at Evergreen Brick Works, including cycling, walking, public tours, yoga, and partner-led activities - Led strategic planning, partnership growth, grant writing, and directed a team of volunteers and program staff- Managed bi-annual Active Living festivals, attracting 2000+ visitors for each event - Unified a suite of Active Living Programs at Evergreen Brick Works, including cycling, walking, public tours, yoga, and partner-led activities - Led strategic planning, partnership growth, grant writing, and directed a team of volunteers and program staff- Managed bi-annual Active Living festivals, attracting 2000+ visitors for each event

Sweet Pete's Bike Shop - Project Lead

• Apr 2015 - Oct 2015

- Managed Sweet Pete’s Bike Shop at Evergreen Brick Works for the summer season- Directed a team of staff responsible for sales, repairs, bike rentals, and group rides- Developed a suite of cycling programs alongside Evergreen Bike Works team - Managed Sweet Pete’s Bike Shop at Evergreen Brick Works for the summer season- Directed a team of staff responsible for sales, repairs, bike rentals, and group rides- Developed a suite of cycling programs alongside Evergreen Bike Works team

Mechanic

• Nov 2012 - Apr 2015

- Acted as the Lead Production Mechanic, balancing weekly repair schedule with walk-in requests, long term repair projects, and front line customer service- Built "dream bike" custom projects by assessing clients' intended usage and budget - Acted as the Lead Production Mechanic, balancing weekly repair schedule with walk-in requests, long term repair projects, and front line customer service- Built "dream bike" custom projects by assessing clients' intended usage and budget

Bicycle Mechanic

• Feb 2010 - Oct 2012

- Coordinated repairs and bike assembly schedules between five floors and 20 staff - Implemented a transition to electronic repair booking to improve tracking, customer Gethsemane, and inventory accuracy - On-boarded new hires with mechanical and operational procedures - Coordinated repairs and bike assembly schedules between five floors and 20 staff - Implemented a transition to electronic repair booking to improve tracking, customer Gethsemane, and inventory accuracy - On-boarded new hires with mechanical and operational procedures

Floor Mechanic and Instructor

• 2009 - 2011

- Conducted outreach events within and outside of the University- Instructed users with drop-in bike repair and regular maintenance- Maintained rental fleet and electronic rental database - Conducted outreach events within and outside of the University- Instructed users with drop-in bike repair and regular maintenance- Maintained rental fleet and electronic rental database