Experience

China Telecom Asia Pacific

• Singapore
• Telecommunications
• 1 - 100 Employee

• ICT Project Manager

  • Dec 2020 - Present

  Job role:1. Responsible and leading the project implementation, which involves procurement and provisioning of specific project within the client’s data center, more than 20 POP sites and data centers. 2. Able to work closely, manage and maintain a good relationship with the client. Working with client’s project team, procurement team and operation team.3. Gain the exposure, experience and ready to provide solutions to company Sales Team on the technical matter of delivering the service and fault resolutions. Therefore ensuring client’s highest satisfactory of the Service Delivery and Service Assurance.4. Through years of experience of high involvement in data center operation and maintenance, thus able to lead the troubleshooting and developed skills in risk management. At the same time, able to resolve the chronic case in the shortest manner, to restore the service and minimized client’s lost.5. The key job function is to prioritize project implementation and apply task within a given timeline, and to have a strong business sense on a day to day routines.Achievements:1. To assist in leading and manage the Project team.2. Established and strengthen the SOP within the Project department to improve productivity and efficiency.3. Strategized, deploy resources and improve the efficiency of the department as according to company directions.4. Plan and coordinate for service activities in Singapore, to ensure key customer satisfactory.5. Work closely with various system integrator and contractors, to source for solutions and to propose to the management for relevant costing and resource planning.6. Built up a good relationship with customers, contractors and vendors.7. Advice and manage the expectation of commercial department with a realistic feasibility study and propose the solution.



Soled Engineering Solutions Pte. Ltd.

• Service Manager

  • Jun 2018 - Nov 2020

  Job role:1. Take lead and manage the service and operation as Service Manager. Take responsible in leading project implementation for procurement, provisioning of UPS (Un-interrupted Power Supply), Electrical applications, CRAC & Cooling applications.2. Work closely and manage to maintain good relationship with client such as Verizon Communications, Rack Central, Centurylink, Sparkstation, NUS, NUH, SGH, IRAS, ST Electronics etc.3. Obtain good vendor management exposure with key supplier such as ABB, Emerson Liebert, Huawei, Vertiv, Schneider etc. 4. Ready to advise the Sales team on technical specification to deliver the feasible solution and able to resolve if change method arise, and so to guarantee customer satisfactory. Help to manage customer expectations and provide realistic feasibility study.5. Able to lead the troubleshooting and developed skills in risk management. Able to resolve the chronic case in the shortest manner, to restore the service and minimized customer’s lost. Handle, configure and setup Test gear such as HIOKI power analyzer during troubleshooting.



NGT Networks Singapore Pte Ltd

• Senior Technical Manager

  • Jun 2015 - Jun 2018

  -To lead and assist to manage the technical team.-Established the SOP within the Technical department to improve productivity and efficiency.-Strategized, deploy resources and improve the efficiency of the department as according to company directions.-Plan and coordinate for NGT Networks expansions and migration activities in Singapore, Malaysia and Hong Kong.-Plan, manage and launch a new product for the company.-Manage the wholesales procurement process and assurance of delivery timeline.-Manage the design of the network, resources management and utilization.-Work closely with various system integrator, to source for solutions and to propose to the management for relevant costing and resource planning.-Built up a good relationship with Telecommunications carriers.-Advice and manage the expectation of commercial department with a realistic feasibility study and propose the solution. -Plan, coordinate and execute business directions for NGT Networks regional operations. To provide support on the solution, maintenance and service.-Plan and coordinate with Telco providers such as Maxis, Celcom, Telstra, Starhub and Singtel etc on project deployment, and tenders / RFP.-Overseeing the overall processes and always improve or fine-tune the workflows with various departments.-Plan, allocate resources and build the backbone and infrastructures to support the network.-Manage the service and support escalation and provide training to the engineers who involve in operation roles.-Handle transmission equipment such as BGP routers, switches and Test gear etc.



Telekom Malaysia Singapore Pte. Ltd.

• Project/Operation and Service Manager

  • Jun 2009 - May 2015

  1. Good knowledge on the whole provisioning flow, various submarine system and type of service.2. Design and improve the network and to be more efficient in resources management and utilization.3. Work closely with System Integrator, to source for solutions and to propose to the management for relevant costing and resource planning.4. Advice the sales team the feasibility of the solution and implementation.5. A built-up good relationship with all Telecommunication carriers and providers.6. Plan and coordinate for the Telekom Malaysia expansions in Singapore. 7. The task which involves equipment migration at the Singapore POPs.

• Senior Project/Operation Engineer

  • Jun 2007 - May 2009

  1. Manage a team of engineers to support and maintain provisioned data and voice products2. Interact and work closely with various carriers and customers3. Provide consultancy and support the Sales team to obtain new orders and tender.

• Senior Engineer

  • Sep 2004 - May 2007

  1. Support and maintain provisioned data products such as IPLC/ATM/MPLS etc2. Assist in the implementation of new VOIP platforms in Singapore3. Support and maintain newly provisioned voice products4. Support and assist Singapore Sales team5. Interact and work closely with various telecom carriers and vendors



China Motion (Singapore) Pte. Ltd.

• Network Engineer

  • Mar 2003 - Sep 2004

  -Involved in the efforts to redesign the system and networks and improve efficiency in resources management.-Research and benchmarking the quality of the products so to propose to the management of relevant costing, -Resource planning and feasibility study to implement various types of equipment and network bandwidth.-Integrate new types of equipment to the system, testing and verifying the performance of the types of equipment.-Manage the system which consists of various types of equipment ranging from TDM switches, VOIP gateways, ATM switches and various type of servers.-Manage various types of servers such as switch console, radius server and multiplexer (MUX) in the networks.-Able to coordinate new project using various type of resources available and achieve by the deadline.-Have a good relationship and good exposure to work with different Tier-1 Telecommunication company in the industry.



Tri-Cel T&T

• France
• Civic and Social Organizations

• System Engineer

  • Apr 2001 - Mar 2003

  -Manage the network, including design connection/troubleshooting/monitor various VOIP servers/platforms such as Cisco, Arelnet, Clarent and Ericsson Switch. -Being able to provide consultation and advise carrier partners on their platforms after the commercial department sign the agreement.-Support and advise the helpdesk to deal with end-user on a routine/daily basis.-Perform R&D and various servers/platforms integration onto the whole network.-To deploy and install a new system or maintenance routines in countries other than Singapore. such as Hong Kong and Malaysia.-Accomplish Hong Kong (WorldComms MCI and Zone 1511) and Malaysia (Digi Telecommunication) installation.-To act as the MIS in the office including troubleshooting email servers, network connectivity, network printer function etc.



GRIC Communications

• NOC and Level 1 Support Engineer

  • Sep 1999 - Feb 2001

  -Monitoring on the network and troubleshooting for the clients. -Provide support and product consultation to the clients. -Involved in telecommunications products such as Lucent VOIP gateway and Cisco routers. -Provide briefing and training to the client's engineer and company’s junior engineer.-Familiar with Lucent and Cisco products. -Understand network architecture and protocols.-Been travel to the U.S.A San Jose Silicon Valley and Milpitas H.Q. for new Lucent products training in the year 2000.