Experience

Big Yellow Self Storage

• United Kingdom
• Warehousing and Storage
• 200 - 300 Employee

• Self Storage Manager

  • Jun 2014 - Present



Leisure Website Design

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• RLSS & AED Trainer Assessor

  • Feb 2007 - Jan 2012

  Ensuring the completion of mandatory monthly training for existing lifeguard staff in accordance with Royal Life Saving Society syllabus and the completion of the administrative system that accompanies this. Planning and running the 40 hour course that provides the National Pool Lifeguard Qualification to prospective employees and members of the public.Completing the training and certification of relevent staff in the use of an Automated External Difibulator inline with the European Resuscitation Council's syllabus. Show less

• Duty Manager

  • Feb 2006 - Jan 2012

  Responsible for day to day running of the centre including staff supervision of all areas, customer related incidents such as complaints or feedback, key holder responsibilities and controlling incidents including first aids, evacuations and major incidents.Management of Lifeguard team including recruitment, rotas and staff provision, monthly training and qualification maintenance, disciplinary issues and appraisals and implementation of improvement strategies.Conducts, writes, maintains and implements the centre’s Risk Assessments and co-manages the centres Health and Safety Manual. Show less



LEGOLAND Windsor Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Attractions Duty Manager

  • Aug 2005 - Nov 2005

  Overall responsibility for decisions regarding the day to day running of the Attractions department that has an annual attendance of 1.5 million guests.Authorisation and management of evacuations, ride shutdowns and guest compensation. Liaising with other department heads to ensure guest satisfaction across all areas of the park.Overseeing a team of team leaders and 120 attraction assistants to ensure smooth running of the department and maintenance of the highest standards of safety, guest service and levels of cleanliness. Show less

• Team Leader

  • Jul 2003 - Aug 2005

  Responsibility for running two attractions departments with a team of forty Attractions assistants and an annual budget of £225,000.Staff management responsibilities include recruitment, training, safety certification, scheduling, disciplinary and performance monitoring.Addressing guest queries and the resolution of complaints in a professional and friendly manner, ensuring the highest levels of guest satisfaction.