Experience

Tangent

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Operations

  • May 2022 - Present

  Strategic, results-oriented executive with 14+ years of management experience. Hold multifaceted responsibility within management role, tasked with providing critical direction and strategic leadership.•Head of Tangent's hardware support group.•Head of Tangent's software support group.•Head of Tangent's customer service and call center group.•Head of Tangent's sales support group.•Head of Tangent's RMA group.•Head of Tangent's engineering group.Tangent is a leading provider of specialized computers and cloud solutions. Our purpose-built computers are for healthcare, industrial, and corporate applications not served by traditional computers. Products include medical grade all-in-one computers, mini rugged computers, and all-in-one panel PCs.Tangent’s Microsoft Certified engineers provide Office 365 consultation, deployment, and migration services. Comprehensive online training and support packages ensure organizations make the most of their Microsoft productivity tools.Tangent corporate offices are in Burlingame, California. Service and sales offices are located throughout the United States, Canada, Europe and Taiwan.Tangent's innovative products have received numerous industry awards including Network Products' Product Innovation Award. Show less

• Director Of Information Technology

  • Jan 2010 - May 2022

• Information Technology Manager

  • Jan 2009 - Jan 2010

• Customer Service Representative

  • Jan 2008 - Jan 2009



Utopy

• San Francisco Bay Area

• Business Analyst

  • Dec 2006 - Dec 2007

  •Provided clients with business insights using speech analytic technology. •Created documentation based on data gathered to provide key points for effective decision-making. •Developed and implemented complex analytical databases on multiple verticals. •Utilized critical thinking and problem solving skills when reviewing each data sets. •Provided clients with business insights using speech analytic technology. •Created documentation based on data gathered to provide key points for effective decision-making. •Developed and implemented complex analytical databases on multiple verticals. •Utilized critical thinking and problem solving skills when reviewing each data sets.



CompUSA

• Retail
• 300 - 400 Employee

• IT Manager

  • Jan 2004 - Nov 2006

  •Managed a team of technicians to become the #1 Technical Department within the entire CompUSA organization. •Adapted a new business model to enhance superior customer service level. •Enhanced strict inventory control to achieve high audit scores. •Consistently met customer deadlines. •Managed a team of technicians to become the #1 Technical Department within the entire CompUSA organization. •Adapted a new business model to enhance superior customer service level. •Enhanced strict inventory control to achieve high audit scores. •Consistently met customer deadlines.