Experience

Marvin

• Data Anaylist\Process Improvement Specialist



Marvin

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Sales and Service Supervisor

  • Jan 1999 - May 2003

   Implemented Online Faxing and increased performance of my associates on e-mail usage.  Created a measurement reporting program to review all associates performances.  Supervise 17 to 20 associates and perform annual reviews.  Facilitate resolution on complex service issues with customer and Inside Service Support.  Facilitate trainings programs for 17 to 20 associates.  Technology used: Word, Excel, Access, Outlook, ICIM Marvin Order system, Siebel Marvin Service system.  Carlson School of Management courses U of M  Supervising Across Generations  Advanced Supervision  Delegation Enhancing Job Performance  Written Communications Skills  Team Communication  Project Management  Alpha Associate, Inc. course  Positive Employee Relations Practices Program Show less