Experience

Rootworks is now Rightworks

• United States
• Accounting
• 1 - 100 Employee

• Website Support Specialist

  • Feb 2022 - Present

  · Wrote documentation to standardize the website creation process and outline proper use cases · Launched websites and managed DNS and SSL · Resolved SalesForce cases related to client websites, DNS, and SSL · Created issues in Jira for bugs and feature requests · Took part in multiple company-wide hackathons · Wrote documentation to standardize the website creation process and outline proper use cases · Launched websites and managed DNS and SSL · Resolved SalesForce cases related to client websites, DNS, and SSL · Created issues in Jira for bugs and feature requests · Took part in multiple company-wide hackathons



Rightworks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Representative

  • Oct 2020 - Feb 2022

  · Performed troubleshooting and assisted customers with their Right Networks accounts · Supported over 400+ programs within the Right Networks hosting environment · Supported the cloud computing environment, Microsoft RDS and explained the SaaS business model to clients · Performed troubleshooting and assisted customers with their Right Networks accounts · Supported over 400+ programs within the Right Networks hosting environment · Supported the cloud computing environment, Microsoft RDS and explained the SaaS business model to clients



University of North Georgia

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Help Desk Student Technician

  • Sep 2019 - May 2020

  · Responded to classroom criticals, assisting professors with solutions and workarounds mid-lecture. · Provided tech support to students and faculty on laptops and mobile devices. · Submitted and managed tickets using ServiceNow (ticket management database). · Responded to classroom criticals, assisting professors with solutions and workarounds mid-lecture. · Provided tech support to students and faculty on laptops and mobile devices. · Submitted and managed tickets using ServiceNow (ticket management database).



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate (deli)

  • May 2019 - Aug 2019

  · Assisted customers by providing products and navigation. · Time management & food prep. · Maintained a clean environment and food safety regulations. · Assisted customers by providing products and navigation. · Time management & food prep. · Maintained a clean environment and food safety regulations.



Harbor Freight Tools

• United States
• Retail
• 700 & Above Employee

• Logistics Associate

  • May 2018 - Aug 2018

  · Built planograms and put up displays for various products throughout the store. · Performed replenishment and recalibration of the sales floor. · Assisted customers on the sales floor, at the register, and during promotions. · Built planograms and put up displays for various products throughout the store. · Performed replenishment and recalibration of the sales floor. · Assisted customers on the sales floor, at the register, and during promotions.