Experience

Code Black Coffee

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2017 - Present



Mojo Coffee NZ

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Cafe Manager

  • Oct 2015 - May 2017

  Mojo Coffee is an iconic New Zealand coffee brand that is passionate about the delivery of premium coffee, exceptional service, and beautiful café spaces. Mojo is an ever-expanding enterprise, with new cafes popping up frequently all over New Zealand, and the world. - Advocate of the Mojo Coffee brand, culture and business – developing a strong understanding of the Mojo business, products, policies and procedures in order to effectively deliver a quality product while upholding the Mojo values and service standards. - Front of House Operations Management – including producing weekly staff rosters for a team of 9 including the kitchen; ensuring excellent customer service through staff performance management; ensuring coffee consistency, quality and wait time; coffee and food wastage minimization; maintaining store presentation and atmosphere; maximizing food sales through food cabinet presentation and displays; ordering consumables and dry goods; completing a daily managers report, and submitting a weekly Cost of Goods spreadsheet including a detailed stock take and wastage register. Show less



Create Catering & Events Melbourne

• Melbourne, Australia

• Event & Operations Coordinator

  • Apr 2014 - Aug 2015

  Create Catering and Events hold the in-house catering contract for the Melbourne Showgrounds. Create Concepts designs, manages and delivers unique catering options for all events and functions held at the Melbourne Showgrounds. Themed catering options include satellite bars and cafes, cocktail receptions, sit-down and gala dinners, and conference catering. - Personnel recruitment and management - coordination and execution of quarterly staff recruitment and hiring; conducting recruitment interviews; responsibility for staff training and performance management; communication and coordination of a staff database of more than 100; event staffing design and rostering; timesheets and wages - Event operations - tailoring logistics plans and execution plans for bump in/bump out of all equipment & infrastructure (including portable coffee machines, tills, eftpos machines, fridges, & deli cabinets); analysing event forecasts based on previous figures of attendance and financial takings; stock management including ordering & accepting deliveries; coordinating adherence to legislative requirements and venue specific requirements (waste management, occupational health and safety); consolidating master takings; cash float management; invoicing and administration and liaison with the accounts team - Account management - meeting clients; conducting venue walk-throughs with clients; attending weekly sales meetings; liaison with venue management including attendance at Melbourne Showgrounds Operations meetings; liaison with accounts receivable and payable Show less



Riverside Kitchen & Events

• Melbourne, Australia

• Functions Supervisor

  • Oct 2012 - Apr 2014

  Riverside Kitchen & Events is a function venue that comprises of a 200 person café and a 100 person event space situated on a golf course. Events included cocktail functions, sit-down dinners and corporate conferences, and the café opened seven days a week from 9am until 9pm. - Sales and marketing – responding to enquiries and meeting clients; client venue walk-through; tailored quotations; sales reporting; responding to client feedback; accepting & processing client payments - Event delivery – end-to-end service delivery including preparation; function set up and pack down; liaison with the head chef & kitchen regarding tailored menus & the timing & delivery of meals; management of entertainment and venue security; hands-on customer service including drink preparation, full table service, cleaning/closing/opening venue and organising venue maintenance - Operations management - functions and café operations management including staff rosters and performance management for a team of 25 bar staff and wait staff; weekly stock management including ordering and accepting deliveries; cash float management and consolidating end-of-day financial takings Show less



Create Catering & Events Melbourne

• Waitress / Hostess / Bartender

  • Aug 2011 - Oct 2012

  Customer service, running out meals, collecting plates, clearing and cleaning tables, preparing cutlery and menus, greeting and seating customers, taking orders, preparing and serving drinks, cash handling, cleaning/closing/opening venue Customer service, running out meals, collecting plates, clearing and cleaning tables, preparing cutlery and menus, greeting and seating customers, taking orders, preparing and serving drinks, cash handling, cleaning/closing/opening venue