Alex Joyce
Senior Business Analyst at The West Brom- Claim this Profile
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Bio
Jen McCaskill MCIPD
Alex has experience of managing a large team within a Contact Centre environment. He is able to use data to make decisions of the best course of action and to manage and lead his team. Alex has developed his skills of people management over a number of years including aspects such as giving feedback, coaching and performance management.
Jen McCaskill MCIPD
Alex has experience of managing a large team within a Contact Centre environment. He is able to use data to make decisions of the best course of action and to manage and lead his team. Alex has developed his skills of people management over a number of years including aspects such as giving feedback, coaching and performance management.
Jen McCaskill MCIPD
Alex has experience of managing a large team within a Contact Centre environment. He is able to use data to make decisions of the best course of action and to manage and lead his team. Alex has developed his skills of people management over a number of years including aspects such as giving feedback, coaching and performance management.
Jen McCaskill MCIPD
Alex has experience of managing a large team within a Contact Centre environment. He is able to use data to make decisions of the best course of action and to manage and lead his team. Alex has developed his skills of people management over a number of years including aspects such as giving feedback, coaching and performance management.
Experience
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The West Brom
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United Kingdom
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Financial Services
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200 - 300 Employee
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Senior Business Analyst
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Aug 2020 - Present
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Business Analyst
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Apr 2017 - Aug 2020
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Customer Services Team Leader
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Apr 2013 - Apr 2017
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Real Time Manager
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May 2011 - Apr 2013
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Senior Customer Service Agent
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Apr 2009 - Apr 2011
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Customer Review Specialist
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Jul 2007 - Mar 2009
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Mortgage Agent
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Aug 2005 - Jun 2007
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Education
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2019 - 2019
BCS, The Chartered Institute for IT
BCS Certificate in Requirements Engineering, Pass -
2019 - 2019
BCS, The Chartered Institute for IT
BCS Certificate in Commercial Awareness, Pass -
2019 - 2019
BCS, The Chartered Institute for IT
BCS Certificate in Business Analysis Practice, Pass -
2019 - 2019
BCS, The Chartered Institute for IT
BCS Certificate in Systems Modelling Techniques (UML), Pass -
2011 - 2013
Harper Adams University
Management and Professional Studies, Cert HE
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