Experience

AUTOMATION SPECIALIST AND POWER EXPONENTS, INCORPORATED

• Philippines
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Field Engineer - IT Support at RCBC

  • Jul 2022 - Present

  • Provided PC and mobile IT supporrt to resolve 20+ client issues daily • Installed and maintained end user hardware and server hardware • Provided support to end users on a variety of technical issues. Identifying, researching, troubleshooting, and system operation. • Provided onsite and virtual support for any hardware and software issues to the company's onsite and remote employees. • Troubleshooting & problem solving across both Windows and Mac operating system and applications • Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems. • Worked in a fast-paced, dynamic environment with a focus on providing superior technical support, where the primary objective is to resolve client incidients/requests with minimal downtime. • Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests. • Exceptional communication, time management, and prioritazion skills. Recognized as a people-person able to explain complex ideas in ways that all professional levels can understand. Show less



Freelance

• Freelance Wordpress Developer

  • Nov 2020 - Sep 2022

• Freelance Computer Technician

  • Jan 2019 - Jan 2021

  Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.) • Maintaining systems hardwarre • Diagnosing and troubleshooting network and computer issues • Ensuring data protection throught testing and regular backups • Ensuring network security



Department of Labor and Employment (DOLE)

• Philippines

• Office Staff

  • May 2019 - Jun 2019