Experience

Singer Vehicle Design

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Client Experience Manager - Rest of World

  • May 2021 - Present



McLaren Automotive Ltd

• United Kingdom
• Automotive
• 700 & Above Employee

• Bespoke Relationship Manager

  • Apr 2020 - May 2021

  Holding responsibility for the management of McLaren’s relationship with our most esteemed VIP clients, facilitating the inception of highly bespoke Ultimate Series product with a direct focus on Elva. Providing customers with a personalised, specifically curated product and exceptional direct customer service; while simultaneously generating substantial incremental sales revenue for McLaren Automotive.

• MSO Product Manager - Sports & GT Series

  • Jun 2019 - May 2020

  Product Management role within McLaren Special Operations encompassing the creation & regulation of MSO Defined and MSO Bespoke content for all models within the Sport & GT series, analysing market demands, predicting future trends and working to commercial targets. I oversaw the creation of a customer focused, dynamic product, encompassing the pillars of MSO – craftmanship, innovation and performance.



Rolls-Royce Motor Cars

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Digital Business Development Executive

  • Dec 2018 - Jul 2019

  Dealer integration expert for the new Rolls-Royce Motor Cars Digital Platform, utilising customer & product knowledge. As the product owner for Ride Hailing services, interlinking wider BMW Group technology and knowledge, I implemented interconnected services within existing Rolls-Royce architecture. Working directly with UX/UI designers, I engaged in active design to develop prototype user-flow activities within the Ride Hailing sphere. I also acted as a key stakeholder for payment integration, developing front & back-end technical solution with developers.

• Sales Operations Graduate

  • Aug 2017 - Dec 2018

  Operating directly with the European Market Performance Manage, holding a key link between Production, Engineering, Central Sales & Marketing and the Regional Sales Operation. Responsible for Bespoke order entry accuracy, quota allocation and order modification with direct dealer contact. Influence with order fill target achievement for the European region. Personally developed the Brokerage program under the Provenance division. Due to systems and retail experience, tasked to lead a team of two people in the migration of a new vehicle locator. Targeted to achieve full implementation within 6 months, 98% of stock had successfully been migrated within 5 months. Brand ambassador & product expert at key events, notably Geneva Motor Show & FOS. Member of the Cullinan launch team - influencing HEA launch strategy and ensuring accuracy of ordering systems Placement - European Regional Marketing & Network Development Key stakeholder in the operational inception of Rolls-Royce Motor Cars Leeds & Barcelona. Co-created, coordinated and undertook the UK Cullinan Launch to high acclaim from the UK dealer network.Placement Total Validation and Quality Held ATG steering role during the VS1 build phase of Cullinan, working directly with water tightness, aero acoustic and squeak & rattle engineers, production colleagues, senior management, press & product teams, co-ordinating test sequences.



Audi UK

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Accredited Sales Executive & Audi Sport Product Expert

  • Aug 2015 - Aug 2017

  Audi Sport Product Expert - R8, RS & S model expert for the centre. Awarded Audi Sales Accreditation.Achieved finance penetration of 81 % for new vehicles, 61% for used vehicles and 71% penetration of customer care products, with up to 140% performance against monthly retail unit targets. Regular highest GAP & Lifeshine policy penetration of the Caffyns Group. 100% extremely satisfied customer feedback scores and numerous letters of thanks and recommendation from customers. Undertook Chrysalis analysis with the centre renewals expert to improve customer retention and ensure repeat business. Key understanding of customer desire and product expectation – developed relationship skills with multiple customer referrals.

• Sales Executive

  • Sep 2014 - Aug 2015

  Held position part time from September 2015, to fit in with studies at the University of Sussex.



Inchcape Mercedes-Benz

• Automotive
• 1 - 100 Employee

• Sales Executive

  • Oct 2013 - Sep 2014

  Worked weekends and ad-hoc weekdays in the centre while studying at university. Tasked to sell all Mercedes-Benz vehicles with an emphasis on Mercedes-Benz Finance and customer care products. Worked weekends and ad-hoc weekdays in the centre while studying at university. Tasked to sell all Mercedes-Benz vehicles with an emphasis on Mercedes-Benz Finance and customer care products.



Inchcape Audi

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive - Audi

  • Aug 2012 - Aug 2013

  Youngest qualified Audi Sales Executive in the UK at time of FCA accreditation. Consistent new & used finance penetration above 50%, and income per retail unit figures of £750 or higher. Regular unit target over-achievement, specifically March 2013 with 31 delivered new units. Developed the ability to deal appropriately with all types of customers, analyzing personal finance issues and understanding individual customer needs. Trained to use SLI, VMS and E-Good Manners. Youngest qualified Audi Sales Executive in the UK at time of FCA accreditation. Consistent new & used finance penetration above 50%, and income per retail unit figures of £750 or higher. Regular unit target over-achievement, specifically March 2013 with 31 delivered new units. Developed the ability to deal appropriately with all types of customers, analyzing personal finance issues and understanding individual customer needs. Trained to use SLI, VMS and E-Good Manners.



BMW Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Trainee Sales Executive - MINI

  • Jan 2012 - Aug 2012

  Tasked to sell a balance of new and used MINIs, part time at weekends while studying for my A-Levels. Taught to conduct detailed part exchange appraisals, sell finance products, upsell accessories, and undertake handovers. Achieved finance penetration of 72% for new vehicles and 37% for used vehicles. Tasked to sell a balance of new and used MINIs, part time at weekends while studying for my A-Levels. Taught to conduct detailed part exchange appraisals, sell finance products, upsell accessories, and undertake handovers. Achieved finance penetration of 72% for new vehicles and 37% for used vehicles.