Experience

Flight Training International, Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Operations Training Coordinator Miami & Denver

  • Feb 2023 - Present



Pan Am Flight Academy

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Flight Train Administrator

  • Feb 2019 - Jul 2023

   Work closely with the Sales, Operations, and Customer Support Services while supporting processes and procedures that provide a streamlined, timely and accurate workflow for the training services sold by Pan Am.  Work directly with assigned customer or specific program accounts to improve timely and accurate work order processing, supporting customer requests.  Enter customer information and training requests into a Sales Order, and Salesforce databases.  Responsible… Show more  Work closely with the Sales, Operations, and Customer Support Services while supporting processes and procedures that provide a streamlined, timely and accurate workflow for the training services sold by Pan Am.  Work directly with assigned customer or specific program accounts to improve timely and accurate work order processing, supporting customer requests.  Enter customer information and training requests into a Sales Order, and Salesforce databases.  Responsible for the scheduling of the assigned customer or specific program accounts to include simulator, instructors, classrooms and equipment incompliance with FAR regulation 142, to produce the greatest resource utilization and revenue  Responsible for supporting as needed, scheduling simulator maintenance, engineering, FAA simulator evaluations and simulator standards time  Accurately maintains Operational scheduling systems that provides database information for customer billing and instructor pay  Aids accounting department in resolving customer disputes regarding simulator sessions on invoices  Provides direct customer contact in day to day scheduling environment using telephone, fax, email and in person  Interface with Customer Support Services to ensure processing and monitoring of TSA applications processes are accurate and able to be processed in a timely manner.  Work to resolve customer complaints and issues with training services experienced by customers. Advise and communicate customer issues to Manager as required to resolve customer concerns and issues.  Performs other assigned tasks as required  Position requires the ability to function in a highly dynamic, fast paced environment Show less  Work closely with the Sales, Operations, and Customer Support Services while supporting processes and procedures that provide a streamlined, timely and accurate workflow for the training services sold by Pan Am.  Work directly with assigned customer or specific program accounts to improve timely and accurate work order processing, supporting customer requests.  Enter customer information and training requests into a Sales Order, and Salesforce databases.  Responsible… Show more  Work closely with the Sales, Operations, and Customer Support Services while supporting processes and procedures that provide a streamlined, timely and accurate workflow for the training services sold by Pan Am.  Work directly with assigned customer or specific program accounts to improve timely and accurate work order processing, supporting customer requests.  Enter customer information and training requests into a Sales Order, and Salesforce databases.  Responsible for the scheduling of the assigned customer or specific program accounts to include simulator, instructors, classrooms and equipment incompliance with FAR regulation 142, to produce the greatest resource utilization and revenue  Responsible for supporting as needed, scheduling simulator maintenance, engineering, FAA simulator evaluations and simulator standards time  Accurately maintains Operational scheduling systems that provides database information for customer billing and instructor pay  Aids accounting department in resolving customer disputes regarding simulator sessions on invoices  Provides direct customer contact in day to day scheduling environment using telephone, fax, email and in person  Interface with Customer Support Services to ensure processing and monitoring of TSA applications processes are accurate and able to be processed in a timely manner.  Work to resolve customer complaints and issues with training services experienced by customers. Advise and communicate customer issues to Manager as required to resolve customer concerns and issues.  Performs other assigned tasks as required  Position requires the ability to function in a highly dynamic, fast paced environment Show less



VIKING Life-Saving Equipment A/S

• Denmark
• Maritime Transportation
• 700 & Above Employee

• Local Planner

  • Mar 2018 - Sep 2018

  • Coordinated with internal personnel and clients to ensure compliance and appropriate follow -through of policies, procedures, rules, rates, and completion dates applicable to his/her assigned projects. • Manage work orders through the entire process and taking accountability for customer satisfaction • Maintain a current understanding of industry practices, standards and customer needs. • Process orders/sample requests coming via telephone, email etc • Coordinated with internal personnel and clients to ensure compliance and appropriate follow -through of policies, procedures, rules, rates, and completion dates applicable to his/her assigned projects. • Manage work orders through the entire process and taking accountability for customer satisfaction • Maintain a current understanding of industry practices, standards and customer needs. • Process orders/sample requests coming via telephone, email etc



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• FMS Finance Maintenance Support (Tempory Assignment)

  • Oct 2017 - Jan 2018

  Documenting financial transactions by entering account information. Summary Reporting including Balance Sheets, Profit and Loss Statements and other reports. Accounts Payable Transaction Reconciling of financial discrepancies by collecting and analyzing account information. Review of adjustments, paid-outs and miscellaneous charges to ensure appropriateness and conformity to established procedure. Initiates correction where necessary, reports deviations to management. Documenting financial transactions by entering account information. Summary Reporting including Balance Sheets, Profit and Loss Statements and other reports. Accounts Payable Transaction Reconciling of financial discrepancies by collecting and analyzing account information. Review of adjustments, paid-outs and miscellaneous charges to ensure appropriateness and conformity to established procedure. Initiates correction where necessary, reports deviations to management.



Avaya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Partner

  • Jun 2015 - Apr 2017

  Maintain full accountability and ownership of accounts within assigned territory. Daily phone prospecting and cold calling to reach decision makers and influencers within assigned territory. Source through database to acquire new clients. Networking within national accounts to secure all business opportunities. Ensuring internal company functions give the highest level of customer service to national accounts. Holding regular monthly meetings with internal stakeholders about key accounts.… Show more Maintain full accountability and ownership of accounts within assigned territory. Daily phone prospecting and cold calling to reach decision makers and influencers within assigned territory. Source through database to acquire new clients. Networking within national accounts to secure all business opportunities. Ensuring internal company functions give the highest level of customer service to national accounts. Holding regular monthly meetings with internal stakeholders about key accounts. Drive customer and partner satisfaction by responding to issues and escalations in a timely manner. Actively participate on the virtual team to create a territory strategy, identifying new opportunities and applications, and bringing resources to bear in opportunity pursuit and close.

• Territory Account Manager

  • Jan 2014 - Jun 2015

  • Maintain full accountability and ownership of accounts within assigned territory. • Coordinate activities between marketing, inside sales and the channel to achieve exceptional strategic execution. • Leverage key internal specialists, channel and partner organizations within the sales network to drive demand in assigned account(s). Coordinate and drive demand generation campaigns. • Serve as the customer’s advocate and maintain a high level of customer satisfaction. Ensure customers… Show more • Maintain full accountability and ownership of accounts within assigned territory. • Coordinate activities between marketing, inside sales and the channel to achieve exceptional strategic execution. • Leverage key internal specialists, channel and partner organizations within the sales network to drive demand in assigned account(s). Coordinate and drive demand generation campaigns. • Serve as the customer’s advocate and maintain a high level of customer satisfaction. Ensure customers participate in CSAT/PSAT activities • Drive customer and partner satisfaction by responding to issues and escalations in a timely manner. • Actively participate on the virtual team to create a territory strategy, identifying new opportunities and applications, and bringing Avaya’s resources to bear in opportunity pursuit and close. • Articulate Avaya's entire portfolio of solution offerings and how they meet the needs of the customer. Quantify the value of Avaya solutions, in hard and soft returns, in the context of the customer's financial and strategic objectives. • Conduct territory planning to enhance the quality of the sales pipeline, accelerate revenue generation and improve the customer buying experience. • Utilize sales methodology, process, and tools to drive the end-to-end sales process and grow sales motions. • Execute within a value-based selling approach, focusing on understanding the customer's business issues. • Leverage Channel Account Managers to acquire new partners in key growth areas such as mid-market, video, and networking. Meet regularly with Associate TAM on partner recruiting activities. • Provide professional leadership and coordination of support teams, including business partners who support the daily transactional activities of assigned territory. • Deliver customer roadmap presentations and discussions linked to specific customer needs.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Service Specialist I

  • Oct 2013 - Jan 2014

  As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions, in Miami, FL. As an Insurance Account Executive, you will report directly to the Director of Field Operations, but support the Senior Account Executive in the Miami office. · Emerging leader with proven peer market relationships and emerging senior client… Show more As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions, in Miami, FL. As an Insurance Account Executive, you will report directly to the Director of Field Operations, but support the Senior Account Executive in the Miami office. · Emerging leader with proven peer market relationships and emerging senior client relationships · Provides expertise in servicing the needs to high net worth individuals. · Identifies client needs and develops custom solutions · Client facing with track record of working effectively with decision makers within clients · Establishes and develops emerging relationships with family offices and key players in the high net worth marketplace · Proven technical competency demonstrating capabilities to create innovative solutions · Establishes credibility (knowledge/trust) both externally as well as internally · Possesses senior executive client communication and negotiation skills (oral and written) · Effectively communicates market/industry perspectives and applications to specific client situation · Communicates and captures the value that Aon brings to client Show less As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions, in Miami, FL. As an Insurance Account Executive, you will report directly to the Director of Field Operations, but support the Senior Account Executive in the Miami office. · Emerging leader with proven peer market relationships and emerging senior client… Show more As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Private Risk Management business group within Aon Risk Solutions, in Miami, FL. As an Insurance Account Executive, you will report directly to the Director of Field Operations, but support the Senior Account Executive in the Miami office. · Emerging leader with proven peer market relationships and emerging senior client relationships · Provides expertise in servicing the needs to high net worth individuals. · Identifies client needs and develops custom solutions · Client facing with track record of working effectively with decision makers within clients · Establishes and develops emerging relationships with family offices and key players in the high net worth marketplace · Proven technical competency demonstrating capabilities to create innovative solutions · Establishes credibility (knowledge/trust) both externally as well as internally · Possesses senior executive client communication and negotiation skills (oral and written) · Effectively communicates market/industry perspectives and applications to specific client situation · Communicates and captures the value that Aon brings to client Show less



Assurant

• United States
• Insurance
• 700 & Above Employee

• Sales Agent II

  • Mar 2012 - Dec 2013

  • Promote, Sell and or service the organization’s products and services by receiving or placing telephone calls and or the use of campaigns in a call center environment. • Inform customer of the organization’s products and or services available in their demographics. • Record and report results. • Proven ability to meet sales goals. • Problem solving skills with exceptional communications skills, both orally and in writing. • Follow leads/place outbound calls to acquire existing… Show more • Promote, Sell and or service the organization’s products and services by receiving or placing telephone calls and or the use of campaigns in a call center environment. • Inform customer of the organization’s products and or services available in their demographics. • Record and report results. • Proven ability to meet sales goals. • Problem solving skills with exceptional communications skills, both orally and in writing. • Follow leads/place outbound calls to acquire existing and new business. • Negotiate contract terms with clients and customers. • Assisted Leads as a back up Lead Agent when Lead Agents were not available. Show less • Promote, Sell and or service the organization’s products and services by receiving or placing telephone calls and or the use of campaigns in a call center environment. • Inform customer of the organization’s products and or services available in their demographics. • Record and report results. • Proven ability to meet sales goals. • Problem solving skills with exceptional communications skills, both orally and in writing. • Follow leads/place outbound calls to acquire existing… Show more • Promote, Sell and or service the organization’s products and services by receiving or placing telephone calls and or the use of campaigns in a call center environment. • Inform customer of the organization’s products and or services available in their demographics. • Record and report results. • Proven ability to meet sales goals. • Problem solving skills with exceptional communications skills, both orally and in writing. • Follow leads/place outbound calls to acquire existing and new business. • Negotiate contract terms with clients and customers. • Assisted Leads as a back up Lead Agent when Lead Agents were not available. Show less



HomeServe UK

• United Kingdom
• Insurance
• 700 & Above Employee

• Sales Agent

  • Apr 2009 - Dec 2011

  • Provide exceptional sales/ customer service skills on all incoming calls, including campaign related leads in a call center environment. • Utilize multiple computer applications to access and update customer records. • Insure all customer inquires are resolved in a complete and efficient matter. • Engage in Value – Added selling of existing and additional features and services. • Follow appropriate protocol when handling escalated situations. • Over coming objections and meet… Show more • Provide exceptional sales/ customer service skills on all incoming calls, including campaign related leads in a call center environment. • Utilize multiple computer applications to access and update customer records. • Insure all customer inquires are resolved in a complete and efficient matter. • Engage in Value – Added selling of existing and additional features and services. • Follow appropriate protocol when handling escalated situations. • Over coming objections and meet and exceed all sales calls. • Assist Supervisors in projects, reporting, and spreadsheets. • Test New Applications for inbound processing of credit cards internal applications, and provided information on new ideas to better service our customers. • Assist Workforce with daily duties of reporting and maintaining service levels when needed as a back up Workforce Analyst. Application Support Analyst 02/2011 to 08/2011 • Work with user community to understand issue being raised by trouble ticket. • Test throughout the development process and assist the user community through the delivery phase. • Work with IT Developers to brainstorm on possible solutions. • Assist in final testing after a fix has been promoted in to the production environment.

• Sales Representative/ Application Support Analyst

  • Apr 2009 - Dec 2011

  Assisted with internal project reporting ● Worked with user community to troubleshoot technical issues raised in the help ticket ● Conducted quality test throughout the development process and assisted the customers through the delivery phase ● Collaborated with IT Developers to brainstorm viable solutions to issues raised by customers ● Assisted in final testing phase after a solution had been approved Inbound Sales