Experience

UW-Madison Division of Information Technology (DoIT)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Support Specialist

  • May 2023 - Present

• Walk-In Support Specialist

  • Mar 2023 - May 2023

• Chat and Email Support Specialist

  • Jan 2023 - Mar 2023

• Advanced Phone Support Specialist

  • Nov 2022 - Jan 2023

• Phone Support Specialist

  • Oct 2022 - Nov 2022



Self-employed

• Eagle, Wisconsin, United States

• IT Consultant

  • May 2016 - Present

  ● Analyzed problematic technology areas to provide recommendations and solutions saving time and money for clients. ● Collaborated with clients to define, strategize, and implement marketing and web strategies for 5 clients with over 50 pages. ● Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. ● Improved performance and management systems to facilitate success of client's organization. ● Provided basic end-user troubleshooting and desktop support to employees. Show less



Moreland Plaza Pharmacy

• United States
• Construction
• 1 - 100 Employee

• Pharmacy Technician

  • Mar 2020 - Aug 2022

  ● Communicated with patients to collect information about prescriptions and medical conditions. ● Resolved non-routine issues like third-party billing, computer system and customer service issues. ● Answered incoming phone calls and professionally addressed questions from customers and healthcare providers. ● Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. ● Stocked, labeled, and inventoried orders of medications to keep accurate records. ● Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality. Show less



Palmyra-Eagle Area School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Student Technology Intern

  • Jun 2017 - Aug 2018

  ● Installed and configured hardware and software to meet facility requirements and enable program operation. ● Provided basic end-user troubleshooting and desktop support to students and staff. ● Installed, modified, and repaired software and hardware to resolve technical issues. ● Recycled old technology and prepared new technology for installation in computer labs. ● Installed and configured hardware and software to meet facility requirements and enable program operation. ● Provided basic end-user troubleshooting and desktop support to students and staff. ● Installed, modified, and repaired software and hardware to resolve technical issues. ● Recycled old technology and prepared new technology for installation in computer labs.