Experience

PetSure (Australia)

• Australia
• Insurance
• 200 - 300 Employee

• Business Transformation Consultant

  • Jul 2022 - Present



St Vincent’s Health Network Sydney

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Head of Transformation

  • Mar 2022 - Jul 2022



PetSure (Australia)

• Australia
• Insurance
• 200 - 300 Employee

• Head of Product - Vet Services

  • Sep 2020 - Feb 2022

• Senior Product Manager, GapOnly

  • Feb 2018 - Aug 2020

  GapOnly is a trademark brand of PetSure Australia Pty Ltd, and is the first digital claiming payment platform of its type in Australia - allowing customer to make a pet insurance claim on the spot and to only pay the gap. Leadership role, reporting to the Chief Operating Officer. Three direct reports comprising two Veterinary Relationship Managers and one Veterinary Support Officer. Providing strategic, tactical and operational leadership across a number of business functions: product development, sales and revenue, B2B contract management, partner relations and legal compliance. Having driven the launch of this highly anticipated new brand into the Australian veterinary market, the focus now is on nationwide rollout.In addition to team leadership activities: maintain strong working relationships with PetSure (Australia) business functions, including Operations, Finance, Legal and Compliance, Marketing and Programs and Projects. Other responsibilities include owning the P&L, evaluating ROI and reporting on business insights and performance to the executive and Board. GapOnly is my latest achievement in driving new technical innovations that deliver tangible business and consumer benefits.gaponly.com.au

• Project Portfolio Manager

  • Nov 2016 - Jan 2018

  Reported to the Chief Operating Officer and managed a project portfolio centred on digital transformation, that:- Addressed loss ratio and claims cost inflation concerns by bringing new products and services to market; - Generated new retail channel sales revenue from new pet insurance brand partner onboardings; - Reduced revenue loss from the introduction of proactive customer service retention initiatives; - Cut claim processing times by innovating the claims experience for customers and treating vets through web integration technologies; and - Ensured that all business transformations complied with legislation and achieve the required ROI.Accountable for enterprise-wide portfolio governance, executive reporting, and applying Agile principles where practicable.



Argenti

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Management Consultant

  • Oct 2015 - Oct 2016

  Provided portfolio and project management consultancy services to PetSure Australia Pty Ltd, focusing on transformational business led and IT enabled change. Assignment objectives: Support business growth targets in market share and revenue by introducing new pet insurance brand partners, including petinsurance.com.au, Australian Seniors, MiPet and Petbarn. Implement an enterprise portfolio evaluation framework for ROI reporting. Provided portfolio and project management consultancy services to PetSure Australia Pty Ltd, focusing on transformational business led and IT enabled change. Assignment objectives: Support business growth targets in market share and revenue by introducing new pet insurance brand partners, including petinsurance.com.au, Australian Seniors, MiPet and Petbarn. Implement an enterprise portfolio evaluation framework for ROI reporting.



Stroke Foundation

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Agile Project Manager

  • May 2014 - Oct 2015

  Proud to have project managed the design and build of a new national online patient data collection tool - the Australian Stroke Data Tool (AusDat) - for clinical performance monitoring and reporting in stroke care. Now fully operational, it reduces the data collection burden for time poor hospital clinicians across all stroke acute and rehabilitation units in Australia, and helps drive quality improvement in stroke care as input into national audits and evidence-based research programs. I managed the end-to-end project lifecycle: defined the delivery scope and governance framework, compiled the business and user requirements and technical specifications, ran the vendor tendering process (and placed ICM Consulting Pty Ltd under contract), and governed its build, testing and deployment using Agile methods, all the while managing expectations with the executive and other key business stakeholders. australianstrokecoalition.com.au/ausdat/ https://informme.org.au/



University of Melbourne

• Australia
• Higher Education
• 700 & Above Employee

• Program Manager - Research Infrastructure

  • May 2012 - May 2014

  Managed the delivery of a $2.5M 2-year nectar funded (nectar.org.au) national infrastructure program called HuNI (Humanities Networked Infrastructure): a partnership of 10 Australian universities and over 25 data custodians. Implemented a national research infrastructure service: combining data from over 40 Australian cultural websites into the biggest humanities and creative arts database ever assembled in Australia, and building an online research portal to query the linked database. HuNI data covers all disciplines and brings together information about the people, works, events, organisations and places that make up the country's rich cultural landscape. Leadership role: team of 10 (3 direct reports) comprising an IT lead, data scientist and marketing/communications manager. huni.net.au



Jisc

• United Kingdom
• Education
• 700 & Above Employee

• Manager Strategic Partnerships

  • Apr 2007 - May 2012

  Managed an international strategic and technical initiative between JISC (UK), DEST (Australia), SURF Foundation (Netherlands) and Ministry of Education New Zealand. It's principle objective was to aid the interoperability between educational information systems (student information, elearning, timetabling, research management) using open data standards and Service Oriented Architecture design principles. Project managed an international programme of co-funded initiatives. Managed an international strategic and technical initiative between JISC (UK), DEST (Australia), SURF Foundation (Netherlands) and Ministry of Education New Zealand. It's principle objective was to aid the interoperability between educational information systems (student information, elearning, timetabling, research management) using open data standards and Service Oriented Architecture design principles. Project managed an international programme of co-funded initiatives.



UK Hydrographic Office

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Various: Cartographer, Business Analyst, Business Intelligence, Project Management

  • Feb 2001 - Apr 2007