Experience

The Berkeley Partnership

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Consultant

  • May 2017 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Nov 2015 - Apr 2017

  Currently performing a Functional Delivery / Business Architect lead role on the Virgin Media Service Intelligence programme, implementing Pega's latest decisioning capability to deliver ongoing value for the business.

• Manager

  • Apr 2015 - Nov 2015

  Virgin Media Mobile Transformation Programme - General Ledger Solution ManagerLed an on-shore and off-shore development team to deliver a new General Ledger solution to Virgin Media.

• Manager

  • Sep 2014 - Apr 2015

  Virgin Media Mobile Transformation Programme - Online Workstream Lead / System IntegratorResponsible for delivering a new Online capability for Virgin Media Mobile customers including both Sales & Care functions. Leading team of developers, third party suppliers and in-house technology teams to enable successful launch.

• Consultant

  • Mar 2012 - Sep 2014

  Vodafone Global Enterprise – Workstream Lead / Project Manager (June 2011 – Current)Leading the integration of Vodafone’s Operating Countries (UK, Germany, Italy, Netherlands, Hungary, Ireland, Spain & Portugal) onto VGE Direct, Vodafone’s central billing & payment offering for multinational customers. Managed team of three analysts and one consultant to design an innovative e2e Target Operating Model for VGE Direct, adopted by all OpCos. Focused on building strong working relationships with in excess of 30 key stakeholders across Vodafone’s European footprint to define and ensure key project milestones remain on track. Responsible for escalating critical project risks and issues in a timely manner to programme board• Led OpCo Integration & Solution Delivery Workstreams in parallel to roll out new, and enhance existing, capability as per Vodafone Commercial roadmap • Engaged with critical business functions, including third party vendors, to deliver end to end business transformation to plan• Independently hosted on-site engagement, gap analysis, requirements and design workshops with senior Vodafone stakeholders in UK, IE, IT & NL• Defined delivery methodology for all target Operating Countries, including the creation of re-useable operational templates for 225 multinational customers, currently used to recognise revenue for Vodafone on a monthly basis• Conducted all team resource planning, recruitment, identification of Change Requests, future Work Order generation, including Accenture commercials and client negotiation as to scope and final contract price • Responsible for performing final Quality Assurance on all workstream deliverables in order to maintain highest quality output, client sign-off representing invoicing milestones for Accenture • Oversaw the completion of detailed Level 4 & 5 Processes to allow the operation and transition of core VGE Direct solution and enhancements to Vodafone operational teams

• Analyst

  • Aug 2010 - Mar 2012

  Prior to gaining promotion to Consultant, and subsequent Project Manager position, undertook Business Analyst role within Vodafone Global Enterprise team to define scalable customer onboarding process for VGE Direct customers. • Onboarded pilot Vodafone customer in Netherlands, Hungary, Czech Republic & Ireland• Hosted country ‘Go-Live’ meetings with senior Vodafone Global Enterprise and Operating Country stakeholders• Successfully transitioned pilot customer into operational teams by owning hypercare sessions and actioning defect resolutionRoyal Bank of Scotland – Mobility Analyst (October 2010 – June 2011)Created suite of eLearning modules to increase awareness of the value Apps can add in the workplace, stimulated idea generation and encouraged submission of these ideas to a Design Review board for development• Led and designed the creation of unique training material and facilitated classroom sessions for Technology Graduates to learn the basics of App development • Hosted review & sign-off sessions with iOS subject matter experts prior to the launch of eLearning modules to all RBS employeesUnilever – PeopleLink Online User Acceptance Test Analyst (August 2010 – October 2010)Co-ordinated final stages of UAT execution, liaised with outsourced Build/Test team to perform defect resolution, provided daily status reports to key stakeholders • Created quality gate documents for UAT, analysed performance test results and conducted service readiness testing with Tier 1 agents across Unilever



BVA BDRC

• United Kingdom
• Market Research
• 1 - 100 Employee

• Research Executive

  • Jul 2009 - Jul 2010

  Project managed delivery of Customer Retention study for a world renowned football club and Brand Identity study for a luxury hotel group, focusing on strategies to reduce churn and drive customer satisfaction. Presented findings to senior client decision makers. • Developed online analysis tool for the team’s flagship product, including management of RFQ process and supplier relationship through all project phases • Built companies online presence through development of real time feedback tools for corporate event venues